The Unified Communications - Voice Recording Solution
Service Type:Systems Integration
Business Need:UC, VoIP - Hardware
Works With:Microsoft Lync 2010, Microsoft Lync 2010 Mobile, Microsoft Lync Server 2010, Microsoft Lync Web App
Industry Focus:General - Applicable to All
Call Recording Software enables companies to:
-Resolve customer disputes using recorded conversations.
-Achieve regulatory compliance by documenting calls while securing and maintaining records based upon varying business needs.
-Ensure high quality customer interactions with live monitoring and quality monitoring programs.
-Leverage the voice of the customer within the organization by sending customer feedback directly to other departments.
-Secure sensitive customer information by allowing employees to pause recordings in order to avoid recording sensitive information.Call files may be secured with encryption using controlled key access.
-Accelerate employee training with ‘real-life’ calls and live monitoring capabilities in order to provide real-time feedback to agents.
-Enhance workplace productivity by observing business processes, including calling scripts, in action.
-Distributed Solution and Centralized Management
-Robust Search and Playback
-Web Client User Interface
-TDM and IP Integrations at the Same Time
-Security Roles and Permissions
For more informations, please contact our hotline: +852 2362 1822
Support and Documentation
The Unified Communications - Voice Recording Solution has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.
- Price: For Purchase