Expert Systems IVR Asia Co. Ltd (ESi)

Expert Systems IVR Asia Co. Ltd (ESi)

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KWUN TONG,Hong Kong, HKG | View Address

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Phone: 23621822 x116
Fax: 23629947

Expert Systems IVR Asia Co. Ltd (ESi)

The Unified Communications - Voice Recording Solution

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  • Service Type:

    Systems Integration
  • Business Need:

    UC, VoIP - Hardware
  • Works With:

    Microsoft Lync 2010, Microsoft Lync 2010 Mobile, Microsoft Lync Server 2010, Microsoft Lync Web App
  • Industry Focus:

    General - Applicable to All

Call Recording Software enables companies to:
-Resolve customer disputes using recorded conversations.
-Achieve regulatory compliance by documenting calls while securing and maintaining records based upon varying business needs.
-Ensure high quality customer interactions with live monitoring and quality monitoring programs.
-Leverage the voice of the customer within the organization by sending customer feedback directly to other departments.
-Secure sensitive customer information by allowing employees to pause recordings in order to avoid recording sensitive information.Call files may be secured with encryption using controlled key access.
-Accelerate employee training with ‘real-life’ calls and live monitoring capabilities in order to provide real-time feedback to agents.
-Enhance workplace productivity by observing business processes, including calling scripts, in action.

Key Features:
-Call Recording
-Distributed Solution and Centralized Management
-Robust Search and Playback
-Web Client User Interface
-TDM and IP Integrations at the Same Time
-Security Roles and Permissions

For more informations, please contact our hotline: +852 2362 1822

    The Unified Communications - Voice Recording Solution has not been reviewed by any customers.

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