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Integration Pack for BMC Remedy

by Kelverion

The Kelverion Integration Pack for BMC Remedy AR System is a compliant integration for the Microsoft System Center 2012 Orchestrator IT Process Automation Solution. This Integration Pack enables users to create, update, get and delete records in Remedy versions 7.0, 7.1, 7.5, 7.6, 8.0 and 8.1. The Integration Pack connects via the Remedy C API and delivers a range of re-usable activities to automate IT-Functions:

- Monitor Request – activity intermittently polls Remedy for Requests meeting specific filter conditions that have been created or updated
- Create Request – activity dymanically creates new Remedy records
- Update Request – activity updates specific Remedy records
- Get Request – activity gets specific Remedy records
- Delete Request - activity deletes specific record
- Advanced Search - activity allows use of Remedy advanced search criteria

Integration Pack for BMC Remedy has not been reviewed by any customers.

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Version

v1.0

Release Date

5/24/2013