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MAP your ITSM Journey Plan

by Assessment Portal Pty Ltd
  • App Type

    Online Application
  • Business Need

    Help Desk Services, Business Process Management, Compliance
  • Works With

    Microsoft Assessment and Planning, Microsoft Systems Management Server, All Versions, Operations Manager, Service Manager
  • Industry Focus

    General - Applicable to All

How Customers Benefit:

- Understand the business perception of your Service Provision
- Through our online workshop gain IT Leadership consensus on where to focus—to positively impact service delivered
- Know which processes, if improved, will have the most value to the business
- All this aligned to your organisation profile ensuring that the outcomes are tailored to your organisations needs

What we Measure:

All ITIL processes measured equally across people, process and technology. We provide both weighted Capability scores and (coming soon) ISO15504 ‘Style’ process rating.

The business perception of quality of services delivered

What you get:

A detailed report outlining:

- The business perception with associated observations
- Details scores against investigated processes with observations
- Multi-phase remediation program / Journey Plan

How it’s delivered:

- Cloud (SaaS) application—nothing to install.
- Role based surveys to ensure objective results.
- Minimum staff impact.
- Simple and clean survey interface.
- Immediate reporting based on the most current data.

MAP your ITSM Journey Plan has not been reviewed by any customers.

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The views and opinions submitted and expressed here are not those of Microsoft.