Features

• Service Type:

  Consulting, Professional Service

• Business Need:

  Intranets, Extranets, Portals

• Works With:

  Microsoft Exchange Server 2010

• Industry Focus:

  General - Applicable to All

Description

Microsoft Exchange Server 2010 Unified Messaging (UM) combines voice messaging and e-mail messaging into a single messaging infrastructure. Unified Messaging puts all e-mail and voice messages into one Exchange 2010 mailbox that can be accessed from many different devices. After Unified Messaging servers have been deployed on a network, users can access their messages using Outlook Voice Access, from any telephone, from a mobile phone, or from the computer.

Today, people in organizations frequently manage their voice messages separately from their e-mail messages. Additionally, IT administrators frequently manage the voice mail or telephony networks and the e-mail systems or data networks as separate systems. In these situations, voice mail and e-mail are located in separate inboxes that are hosted on separate servers accessed through the desktop for e-mail and through the telephone for voice mail. Unified Messaging uses the Exchange 2010 store for all messages, including e-mail and voice messages.