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SoftwareAu Co.,LTD

3 stars (Rated by 6 customers)

USA | View Map & Address


SoftwareAu Co.,LTD has an overall rating of 3 stars  from 6 customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

Very nice company...

  • 5.0
  • Overall Rating 5 stars

Reviewed by:Commlink Reviewed on:29/07/2014

Pros
We were in search of a software company to purchase Microsoft products and other software. We are a computer company and provide software and installation for many business clients, after many years of dealing with companies that didn't deliver, it is fantastic to work with SoftwareAU Ltd. as they have always delivered software timely, effectively, and communicated when they questioned an order. We am very happy with there service and support and look forward to continued business.
Cons
Nothing
  • Pricing 5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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SofwareAU does NOT provide download to software

  • 1.0
  • Overall Rating 1 star

Reviewed by:L_Spike Reviewed on:05/07/2014

Pros
Ordered software on 7/3/14. Recieved 2 emails after sign up and order process. Never received a download link and SoftwareAU does has not responded to 3 emails sent for inquiry. SoftwareAU looks like a scam at this point. They grabbed the money and left the net.
Cons
Never received download link to purchased software Still waiting to hear from them and for my software for 48 hours.
Additional Comments
Don't expect any responses or answers from the company because they simply do not respond.
  • Pricing 2
  • Responsiveness 0.5
  • Customer Service 0.5
  • Product Quality 0.5
  • Level of Expertise 0.5

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Excellent Option

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:jjk59 Reviewed on:02/06/2014

Pros
Excellent price for MS Office product. Found these guys when my former retailer had to increase his price. I had a couple issues when trying to download the product but they were completely on my end. SoftwareAu was completely professional and quick with a response that resolved my issues. Got the software downloaded and put in the Product key and have been happy ever since. In fact after the first purchased I purchased 4 more copies. The only thing SoftwareAu wanted to know was I sure I wanted 4 more copies and if so they would create a bundle option for me. Easy as that...
Cons
I do wish they had a phone support number, but they were quick on the e-mail response and I understand that phone support would add additional cost to the software, so I'll live without phone support to save on the software.
Additional Comments
I saw the reviews that some people had issues with SoftwareAu, (which is why I went with one copy first) but they acted completely professional in dealing with me, and were even able to assist me with a problems I was having. Which is why I went back and ordered 4 more copies and I will order more copies in the future.
  • Pricing 4.5
  • Responsiveness 4.5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 4

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beware

  • 1.5
  • Overall Rating 1.5 stars

Reviewed by:arelcee Reviewed on:04/04/2014

Pros
nothing
Cons
Beware. I attempted a purchase of online software (office 2010). During extraction, Windows said that the download was faulty. I tried to download it several times, with identical results. After 10 hours of frustrating actions, I tried to contact their technical support. The webpage assures you that if you have problems, their tech support should be contacted. However, the only means of contract is through email. It is impossible to contact tech support by telephone.I even gave them my telephone number several times, but the techs refused to call. They tech personnel, without seeing what I did, told me I did do what was required to open the file(s). I asked them how they knew what I did (since I could not explain anything to them). In response, I was told I was stupid. I have some experience with tech myself, and figured out that the download file was faulty. the tech people would not even approach that thought. I finally demanded a return credit on my credit card
Additional Comments
As of now, I am promised credit, but none has occurred.
  • Pricing 4
  • Responsiveness 1
  • Customer Service 0.5
  • Product Quality 0.5
  • Level of Expertise 1

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Appalled

  • 2.5
  • Overall Rating 2.5 stars

Reviewed by:UnsatisfiedCustomer Reviewed on:06/03/2014

Pros
The price of the software was great.
Cons
I clearly explained that I was having difficulty with the download of software. I asked for assistance, I asked for a phone call. As I am new to technology I needed help to install the software I purchased. Initially I got emails, however I really wanted to speak with someone. I even wrote that I must be an idiot to not be able to install something so easy, and to please call me to help me out. I continued to get emails! I expressed my dissatisfaction and that I wanted a refund. The response I got was appalling! There is only an email for customer service and the email I received was "Yes you are an Idiot" For all the consumers out there, BEWARE! If this company treats customers in this manner, they wont have any in the future.
Additional Comments
BEWARE! This company does not list a phone number to contact anyone by phone.....
  • Pricing 5
  • Responsiveness 1
  • Customer Service 0.5
  • Product Quality 5
  • Level of Expertise 0.5

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SoftwareAU - Excellent Products, Support, Pricing.

  • 5.0
  • Overall Rating 5 stars

Reviewed by:hgm777 Reviewed on:22/02/2014

Pros
I received the product I wanted at an excellent price and received prompt, expert assistance in both downloading and installing the software as needed.
Cons
I'm not sure I can blame the company, but I had some problem downloading the software. They assisted me and completed the process excellently.
Additional Comments
I will undoubtedly purchase additional software from SoftwareAU in the future.
  • Pricing 5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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The views and opinions submitted and expressed here are not those of Microsoft.