Trilogy Technologies

Trilogy Technologies

5 stars (Rated by 4 customers)

Dublin, IRL | View Map & Address


Trilogy Technologies has an overall rating of 5 stars  from 4 customers.

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Microsoft Infrastructure & Managed Service Solution

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:S_Tracey Reviewed on:22/02/2014

Pros
Tracey Solicitors is a law firm which has been offering a wide range of legal services to its substantial private and business client base since 1990. The company provides practical, expert advice and legal services with focused solutions for clients’ to deal with their legal problems. The firm has implemented a Microsoft Infrastructure and managed service solution for managing its entire infrastructure and a co-managed IT service desk solution for proactive help desk support. “We need to be able to concentrate on our practice and not feel sidetracked by the complex management of information technology,” explains Sharon Tracey, IT Manager at Tracey Solicitors. “Our growth and drive necessitated a more strategic approach to better manage our technologies.” Trilogy Technologies, was selected as Tracey’s services provider and implemented the solution providing the company with experienced, qualified specialists.
Cons
Trilogy’s managed services solution enables us to focus on our core competencies. Through this relationship Trilogy is bringing great value to Tracey Solicitors. Trilogy has earned our trust and confidence as a valued partner.
  • Pricing 4
  • Responsiveness 4.5
  • Customer Service 5
  • Product Quality 3.5
  • Level of Expertise 4.5

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Office 365 Solution for Campion Insurance

  • 5.0
  • Overall Rating 5 stars

Reviewed by:C_Brosnan Reviewed on:22/02/2014

Pros
Trilogy Technologies implemented a migrated the business from an on premise MS Exchange environment to a public cloud based MS Office 365 email service. Business Continuity and Disaster Recovery are facilitated by the implementation of the Veeam suite of products providing a replicated platform to a secondary location for the production environment and critical systems. The complete solution is underpinned by an outsourced Trilogy Managed Service contract for a fixed monthly fee which includes a fully outsourced helpdesk, the on-going administration and management of the infrastructure with added application and system monitoring all of which is reported via the Trilogy edge/point portal. We have now increased our capacity and removed roadblocks and saved a lot of money. The migration went smoothly, and there was an immediate and consistent improvement in the performance.
Cons
Overall I am entirely satisfied with the support, implementationa dn advice from the team at Trilogy
  • Pricing 5
  • Responsiveness 4.5
  • Customer Service 5
  • Product Quality 4.5
  • Level of Expertise 5

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Sweetman Communications Review of Trilogy Technologies

  • 5.0
  • Overall Rating 5 stars

Reviewed by:MarySweetman Reviewed on:28/03/2013

Pros
As Sweetman Communications' IT services provider, Trilogy Technologies provides us with a superior account management backed by a dedicated team of responsive and reliable experts who are totally focused on our business. Trilogy understands our needs and is committed to giving us the information and tools needed for a successful partnership. Regular communication, integrity, professionalism and reliability are the primary keys to our continuing relationship. Issues are resolved quickly and efficiently and we are confident that all aspects of our IT and support are in safe hands.
Cons
Irrelevant. We Sweetman Communications enjoys a strong and trusted IT relationship with Trilogy.
Additional Comments
We value Trilogy's expertise and trust them completely. We look forward to a continued partnership into the future.
  • Pricing 5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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The Ark Review re Trilogy Technologies

  • 5.0
  • Overall Rating 5 stars

Reviewed by:TanyaAllen Reviewed on:15/03/2013

Pros
Trilogy Technologies have been The Ark's IT Services Partner for many years. The organisation is efficient, professional and dynamic. The team are experts in their field: proactive in offering advice, in providing solutions, and in dealing with issues speedily and effectively. We enjoy working with them and we trust them.
Cons
Not applicable. We are happy with all aspects of our partnership with Trilogy.
Additional Comments
We are delighted to have Trilogy Technologies as The Ark's IT Services Partner and intend to continue working with them for the foreseeable future.
  • Pricing 5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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The views and opinions submitted and expressed here are not those of Microsoft.