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iSite

4.5 stars (Rated by 5 customers)

Dublin, IRL | View Map & Address

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Phone: +353 (01) 620-4400
Fax: +353 (01) 620-4404

iSite has an overall rating of 4.5 stars  from 5 customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

Pleased

  • 3.5
  • Overall Rating 3.5 stars

Reviewed by:TonyMorris Reviewed on:13/02/2012

Pros
Helpful in their approach and happy with their work. Good delivery which matched our spec and expectations.
Cons
Wished they had a base in England
  • Pricing 3
  • Responsiveness 4
  • Customer Service 4
  • Product Quality 3
  • Level of Expertise 3.5

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Head of IT BWG Foods

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:Veronica_Sullivan Reviewed on:24/01/2012

Pros
iSite understood our retail business and provided a realistic and achieveable project from both a budget and functionality viewpoint. They demonstrated their expertise by flexing Dynamics xRM to meet specific requirements for our business. They were adaptable in their approach and had a "can do will do attitide". Everything they delivered was of a high professional standard and worked! This removes alot of headaches and overheads with a busy IT Dept.
Cons
What's not to like. I was thinking of rating them at 5, but revised it to 4.5. In a very competitive market, all companies will be constantly striving to continuously improve all aspects of their business. I have no doubt that iSite are and will continue to be one of those companies.
Additional Comments
We have completed a significant implementation in 2011 and I look forward to working with iSite to maximise xRM for our business this year.
  • Pricing 4.5
  • Responsiveness 4.5
  • Customer Service 4.5
  • Product Quality 4.5
  • Level of Expertise 5

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Efficient, Professional, Dedicated

  • 5.0
  • Overall Rating 5 stars

Reviewed by:GaryDunleavy Reviewed on:20/01/2012

Pros
They put forward an excellent pitch to win the business and they are now delivering on that - backing up that pitch with an excellent level of involvement. The senior team are second to none and are expert at getting to know our business - how we do things and why. They have an excellent approach - professional, insightful and importantly - very personable too.
Cons
At the moment, nothing. We're still in phase 1 of our project with them - and we've got off to a great start.
Additional Comments
I have seen with many companies that you have to trade off competitive pricing with ability - but iSite have put forward competitive pricing AND the quality of the team working with us is excellent. They are a great company to work with - dedicated to understanding our requirements and why we have them. They bring a tremendous amount of insight into these areas and are already proving their value.
  • Pricing 5
  • Responsiveness 4.5
  • Customer Service 5
  • Product Quality 4.5
  • Level of Expertise 5

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Partnering with iSite to implement Dynamics CRM throughout our SBU's

  • 5.0
  • Overall Rating 5 stars

Reviewed by:Fergal_Kinane Reviewed on:19/01/2012

Pros
iSite brought a methodology and approach into BWG Foods that guaranteed high quality solutions delivered on time and meeting the requirements of the end users. This is vital when projects need to be delivered rapidly and successfully. This could only have been achieved by providing the highest calibre consultants who think CRM, but also think business, a unique mix.
Cons
We typically work with Microsoft Gold Certified partners for all our projects. Since commencing our relationship, iSite have now achieved Gold Certification in CRM, so this is no longer an issue.
Additional Comments
We'll be conintuing to work with iSite for the foreseeable future. We will be depending on them to help us bring Dynamics beyond CRM and use it to create a company wide solutions platform.
  • Pricing 4
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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Delivery of new functionality for CRM 4.0

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:T_N_Flanagan Reviewed on:19/01/2012

Pros
I had the good fortune to work with iSite whilst providing some contract services to a very large and successful UK based government provider. iSite were requested to provide a budget and delivery plan to deliver a series of new requirements for Dynamics CRM 4. iSite were very good both in responding to an invite to tender but also responded in a very detailed manner. This was preceded with some technical and non-technical questions but they were at a level which you would expect of a gold partner. The quality of the consultants and project managers that were put on site but also back in Ireland we very professional and knowledgeable. Once a project had been agreed they delivered within the timescales and to an agreed budget. The work was delivered into an in-house development environment and was released with no fuss although iSite provided support in case it was needed.
Cons
I don’t think it is possible to say there was anything I did not like. The directors were very personable and we were able to build professional relationships very quickly and the whole engagement with iSite is one of the easiest I have been involved with.
Additional Comments
The iSite approach seems to be customer centric and whilst the customer is not always right iSite gave you the feeling and understanding that you were important and equally you trusted them and their judgement as a solution provide.
  • Pricing 5
  • Responsiveness 4
  • Customer Service 4.5
  • Product Quality 4.5
  • Level of Expertise 5

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The views and opinions submitted and expressed here are not those of Microsoft.