Cased Dimensions Ltd.

BSM: Business Service Management

by Cased Dimensions Ltd.

As an Alliance Partner with Microsoft, Cased Dimensions works directly with Microsoft in Redmond and has the experience required to assist you in all areas of System Center.

Business service management (BSM) is a methodology for monitoring and measuring information technology (IT) services from a business perspective. BSM consists of both structured process and enabling software. BSM is a best practice for IT infrastructure management and operations.

To achieve BSM, it is imperative to align IT activities and deliverables to business requirements. IT operations needs to engage in a partnership with business to identify and optimize IT investments to deliver IT services that add value and are reliable, predictable, cost-effective, and compliant.

Executing BSM aligned Service Level Management (SLM) permits IT staff to more accurately and cost effectively provision identified levels of service to the business. The process ensures IT understands their roles and responsibilities whilst empowering business units. Cased Dimensions enables clients to deliver proactive Service Level Agreement Management. SLA Management is a required function of IT Service Management (IT Operations) and is used to agree, document and monitor Service Level Metrics which IT Agrees with Business Clients.

Cased Dimensions product is unique as it works inside Service Manager as a Management Pack. A self-install wizard unpacks and installs the functionality. Cased Dimensions has worked as part of the TAP ISV program to create this Management Pack. No additional server or Virtual Machine resources are required. It is simply install, configure and enable.

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BSM: Business Service Management has not been reviewed by any customers.

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Version

1

Release Date

23-08-2010