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SharePoint Help Desk Features

Personalized dashboard and alert mechanism
Identify and track the lifecycle of each IT/ERP request from initial request report to final resolution and action
Categorization and prioritization of each help desk request
A centralized, single sign-on help desk portal with security trimmed access according to each user's permission level
Self-service end user ticket creation by web form, phone
Alert key staff when important issue milestones are completed
Repository of each issue's lifecycle kept in help desk database
Robust search functionality of each issue in help desk repository
Display important announcements on the help desk main page
Automation of common tasks with workflows
Targeted email alerts sent out upon important milestone completions
Customized workflow based on type of request

ERP Helpdesk Management has not been reviewed by any customers.

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