GrapeCity Telemarketing add-on for Microsoft Dynamics CRM supports telephone-assisted customer support and marketing programs.It encompasses customer surveys and direct marketing campaigns.Our solution ensures that telephone-assisted sales and marketing activities are executed from one connected solution.Features and Benefits- Access to prospect information which leads to improved lead generation and conversion- Single window for managing phone calls- Call scripting and script testing to execute calls efficiently using
a guided sales script- Queue creation - Telemarketer load balancing - Do-not-call functionality- Use data from telemarketing for the sales process- Analyze performance of telemarketers, queues, and marketing activities.
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