ByteASSIST – Outsourced Helpdesk Support
Service Type:Managed Services
Business Need:Hosting Services, IT Outsourcing, Help Desk Services, Technical Support
Works With:Customer Care Framework, Microsoft Exchange Server 2010, Windows Server 2008 R2, Windows Server 2012
Industry Focus:General - Applicable to All, Hosting, Professional Services
•Do you require a complete private labeled support round the clock?
•Do you require a private labeled helpdesk completely branded with your company name?
•Do you require complete anonymity and transparency by someone while handling the request?
•Do you require 1st Level and 2nd Level support coverage round-the-clock from our 24×7 Network Operations Center?
•Do you wish to focus more on your core business activity rather than concentrating on providing technical support?
•Don’t have the time, resources and technical capabilities to provide technical support to your clients?
Our 24×7 Helpdesk Support Plans combine the experience of world-class Microsoft certified, Red Hat certified and Cisco certified systems engineers and network professionals.
We provide tools and software that would help to setup and publish your private label support desk and a front end to customize and brand support desk. Complete SLA complaint with an ability to escalate tickets. Central knowledgebase to facilitate quality support. Assign engineers working in shifts.
For Helpdesk Support, we offer three different plans to choose, suiting your business needs:
• Per Ticket Plan – We answer to tickets coming from unlimited number of servers
• Per Server Plan – We answer to unlimited number of tickets coming from specific server
• Weekend Support – 24x7 support on Weekends (Saturday and Sunday)
WHAT WE OFFER
•Support delivery through email or helpdesk
•24×7 – 365 days uninterrupted coverage
•Level 1 and Level 2 technical support
•Basic pre-sales questions handled
•Guaranteed 30 minutes response time
•Guaranteed 6 hours resolution time
•Monthly to month contract with ticket usage report
•Flat cost model reduces total cost of ownership (TCO)
ByteASSIST – Outsourced Helpdesk Support has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.