Expit EnSight for SCSM 2012 is a dashboard and advance analytics platform that provides a comprehensive view for events in Service Manager tailored for IT managers and NOC facilities. The product is available in community (Free) and professional (Commercial) editions
• Live feedback on all tickets and events in SCSM 2012
• View workflow status and activity progress
• Customizable graphical dashboard
• SLA monitoring facility to keep track of critical tickets
• Display tickets progress per analyst or team
• Filter tickets by status, category, source, impact, support group, and many other aspects
• Monitor tickets opened by critical users or assets
• Data retrieval options (Light Dataset and Full Dataset)
• Control visibility of tabs and queue indicators
• Supports SCSM 2012, 2012 SP1, and 2012 R2
• Supports Windows 7, 8, Windows Server 2008, 2008 R2, 2012 and 2012 R2
Event EnSight has not been reviewed by any customers.
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