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Project Connector for System Center Service Manager

by Expit
  • App Type

  • Business Need

    Project Management
  • Works With

    Microsoft Project Professional 2010, Service Manager
  • Industry Focus

    General - Applicable to All

Project connector for service manager is an Add-In for Microsoft Project that enables project owners/managers to create tickets from Microsoft Project directly into Microsoft System Center Service Manager 2012.

The connector creates a change request ticket with the following characteristics:

- Alignment according to PMBoKv4-ITILv3 mapping
- Support for Service Manager 2012
- Allows for import of change, release, and service request templates with underlying activities into project plans
- Lookup and assignment of Configuration Items and resources to project tasks
- Tasks structure validation with Service templates
- Reporting (Service Manager report templates for project tasks)

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