Application Description
CTI for MS-CRM integration 4.0 offers a flexible and user-friendly interface between the telephony exchange (TAPI compliant PBX and SwyxWare)
and Microsoft Dynamics CRM 3.0 & 4.0 application, to speed up the user/operator 's access to the company's client's information’s.
Incoming calls: The application automatically displays record’s information (prospect, account and contact) of the caller, and allows
automatic creation of a new activity associated to a number if it is still missing in MS-CRM.
Outgoing calls: The application gives the possibility to reach directly your correspondent through the Microsoft Dynamics CRM 3.0 & 4.0
interface, or through the CTI for MS-CRM Integration 4.0 research and “click-to-dial” function.
Advanced search engine: The application provides powerful search capabilities to look for search criteria matching fields through Microsoft
Dynamics CRM 3.0 & 4.0 entities like lead, account and contact according to criteria’s:
- Phone number
- First name
- Last name
- Company name
- Email address
MS CRM CTI Integration has not been reviewed by any customers.
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The views and opinions submitted and expressed here are not those of Microsoft.
