Softsource Ltd

Pros

We are a primary school with limited technical knowledge and a limited budget. The help desk is always friendly and helpful and will deal with issues promptly. Softsource personel display a high level of technical knowledge which they use to solve our problems in a clear and professional manner and suggest acceptable alternatives if necessary.

Cons

Can’t think of anything. All our staff think very highly of Softsource’s service and their ability to problem solve.

Additional Comments

We value the fact that although we are teachers and not technically inclined we are treated with respect and even the silliest questions are not laughed at.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Softsource is a company the assists smaller resellers to go to market with a full suite of offerings without the need to set them up ourselves. The team at Softsource are always available to assist with business growth, support and sales. A complete all round package.

Cons

This is nothing that I don't like about the Softsource

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

SoftSource have been a trusted technology provider of ours for over four years. They have consistently delivered great service and have always come through for us. Recent projects include on budget and on time delivery of a major SAN upgrade with no disruption to business operations.

Cons

We've had no cause for complaint in our dealings with SoftSource

Additional Comments

The SoftSource team always respond positively and have a great attitude which makes all the difference when you're under pressure.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

Fantastic customer service. Prompt attention to resolving support issues that arise. Expertise in a wide range of technical realms. Hardware, software, support, and now infrastructure as a service - all under one roof.

Cons

Because tech support can sometimes get commoditised it may not be possible to get the same support person to deal with for an issue from start to finish.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 4

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Pros

Very easy to work with and enjoy having only one account manager who follows everything up rather than a contact for each type of technology.

Cons

not much I can say here every request I have had has been met with a can do attitude.

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

Ive had regular dealings with these guys for a number of years for 3 different companies and know many of their staff well. I've had some drop dead dates to meet and they have never let me down, pulling the stops out to save my bacon often when there is a complex technical architecture to build. It is not surprising then I am using them for Internet, HW and SW supply, consultancy and soon to be utilising their new data centre for DR and hosting too. Firendly bunch who are VERY patient!

Cons

Cant say they have anything I dont like, especially when you compare them to other companies.

Additional Comments

Glad to see them growing and have ambitious plans. The new datacentre is great and I think their business is about to take off.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 4

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