Citizen Relationship Managment
Service Type:Consulting, Professional Service
Business Need:Customer Service, CRM
Works With:Microsoft ASP.NET, Microsoft Dynamics CRM 4.0, XML
Our MS CiRM service module helps to track Citizen complaints, questions, suggestions related to the E-Gov services; it also includes integration with E-Gov Portal to allow citizens to log there problems online also tracking & follow up online on their cases.
Citizens now need only to call the short number or access the website in order to submit their request, and through the automated workflow provided by the CRM module, they are immediately assigned a case number to track their inquiries. Citizens have access to the service at any time by giving in their case number to check on the status of their request.
LINK Development provides a powerful process automation tool, fully integrated with Microsoft Office to streamline daily activities within and across different government entities, manage government-citizen communications and analyze performance.
Dynamic Reports and Dashboards
Citizen Relationship Managment has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.