CTI for MS-CRM Integration
Service Type:Consulting, Professional Service
Business Need:Customer Service, CRM, Marketing Communications, Sales Pipeline, Lead Management
Works With:Microsoft .NET Framework Win Forms, Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0, SQL Server 2008 R2, SQL Server 2012 Standard Edition
Industry Focus:General - Applicable to All
Lambert Consulting Sàrl developed for you “CTI for MS-CRM Integration». It offers a convivial and flexible interface between call centers (PBX) TAPI, OCS or Lync, and Microsoft Dynamics CRM 4.0, 2011 and Online. Thereby it allows to accelerate the access of users and/or teleoperators of enterprise customers Information.
When receiving an incoming call, it automatically displays the record (lead, account or contact) of the caller. If any, it proposes the automatic creation of a new activity associated with the phone number, if this one is not found in MS-CRM.
On outgoing calls, it offers the possibility to call the contact directly from the Microsoft Dynamics CRM web interface. The search function "CTI for MS-CRM Integration" allows searches multi display more efficient (both leads, contacts, companies ..) and carried directly into the CRM database.
In addition, many configuration options are customizable. This includes functions of specific researches, the "look and feel" and optimization researches.
CTI for MS-CRM is therefore your complementary and essential tool for you phone solutions and your Microsoft CRM.
CTI for MS-CRM Integration has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.