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CHASSasia ( Singapore ) Pte Ltd

4.5 stars (Rated by 4 customers)

SINGAPORE, SGP | View Map & Address

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Phone: +65 (6) 212-9191
Fax: +65 (62) 12 9181

CHASSasia ( Singapore ) Pte Ltd has an overall rating of 4.5 stars  from 4 customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

Office 365 onboarding experience

  • 2.5
  • Overall Rating 2.5 stars

Reviewed by:andrew_wong Reviewed on:29/10/2012

Pros
not applicable
Cons
1. Misleading practice - Chass performed our Office365 on-boarding. Their sales team told us that Microsoft require upfront annual payment for all licenses and we were invoiced and paid Chass accordingly. We later found out Microsoft only bill their clients (Directly or through their vendors) monthly. Chass had invoiced us upfront annually and were paying Microsoft monthly, without our knowledge. 2. I sought clarification and demanded return of these monies from Chass. As a business, we will not risk the upkeep of Outlook and Sharepoint services in the hands of a counter-party, especially a service we already paid for. Chass said it was not the intention to mislead and some clients prefer this "option". I accept but we were not provided with any options. 3. This escalated to a Singapore-based Director, who throughout a chain of phone calls and emails was unapologetic and rude.
Additional Comments
These are facts. My main intention is for this to serve as a notice to clients to understand what Microsoft's payment practices are. I have dealt with this matter with Microsoft and they have informed me their vendors will make it clear to clients what their options are.
  • Pricing 4
  • Responsiveness 3
  • Customer Service 0.5
  • Product Quality 3
  • Level of Expertise 3

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Value for Services and Money

  • 5.0
  • Overall Rating 5 stars

Reviewed by:PaulJones Reviewed on:28/2/2012

Pros
Provide excellent services, advisory
Cons
Nil
  • Pricing 5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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kaibarra

  • 5.0
  • Overall Rating 5 stars

Reviewed by:yadicahyadi Reviewed on:27/11/2011

Pros
solidarity off malay
Cons
i hate my language is not accesible
Additional Comments
add my language please
  • Pricing 5
  • Responsiveness 4.5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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Knowledge and Experience

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:Julian1967 Reviewed on:21/10/2011

Pros
Their Knowledge and Experience in delivering MS solutions in the last 20 years
Cons
They do not support solutions outside of MS
  • Pricing 5
  • Responsiveness 4
  • Customer Service 5
  • Product Quality 4.5
  • Level of Expertise 5

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The views and opinions submitted and expressed here are not those of Microsoft.