Assistance PSA for Microsoft Dynamics CRM 2011

Pros

After a short trial period we definitely what to implement this on our production environment. The solution can be configured verry easy according our Projectstructure.

Cons

N.A.

• Price: 5
• Deployment Time: 5
• Needs Met: 5
• Compatibility: 5
• Performance: 5

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Pros

Robust practice management solution for a professional service organization that is embedded right in CRM 2011. Being embedded in CRM provides for great insight from opportunity through delivery. Time entry is made seamless and easy through tight integration of Outlook. One click to coverting appointments to project time entry!

Cons

Nothing

• Price: 3.5
• Deployment Time: 5
• Needs Met: 4
• Compatibility: 5
• Performance: 4.5

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Pros

Incredibly easy to use, very high security based on roles and very nice to look at.

Cons

nothing.

Additional Comments

Projectmanagement has never been more fun.

• Price: 4.5
• Deployment Time: 5
• Needs Met: 4.5
• Compatibility: 5
• Performance: 5

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Pros

This solution gives me all the project management automation functionality I need. It is seaming less integrated in CRM. Because of the Outlook integration they use it is very easy for all users to book hours on one of the projects. The software covers everything from the first lead to the final invoice.

Cons

None

• Price: 5
• Deployment Time: 5
• Needs Met: 5
• Compatibility: 5
• Performance: 5

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Pros

I like the intergration between outlook, CRM and the projects. The flexibility with the hourrates and invoicing is superb. Everything is easy to analyse for every role in the company.

Cons

None

Additional Comments

I think this is a perfect solution for al lot of companies.

• Price: 5
• Deployment Time: 5
• Needs Met: 5
• Compatibility: 5
• Performance: 5

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Pros

Outlook integration, I can work the way I want. Easy access to all my data needed

Cons

cannot think of anything

Additional Comments

Great tooling for Proffessional services organizations. It met my needs for sure!

• Price: 4.5
• Deployment Time: 4.5
• Needs Met: 5
• Compatibility: 5
• Performance: 5

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Pros

I think the unique seemless integration with Microsoft Outlook is a blessing. I now have to enter my time only in Outlook en retrieve it in my timesheet in Assistance PSA and i'm done!!!

Cons

It seems unlikely, but I have to say that I like everything about it, there are no negative points.

Additional Comments

This solution is one I have been waiting for for a long time. I can now do my projectmanagement in an easy familiar way and on top of that I can use the power of Microsoft CRM to customize it in anyway my conpany requires.

• Price: 4.5
• Deployment Time: 5
• Needs Met: 5
• Compatibility: 5
• Performance: 5

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Pros

A piece of cake to enter your time!Very powerfull and unique because of the intgerration with outlook,

Cons

I just liked it

• Price: 4
• Deployment Time: 5
• Needs Met: 5
• Compatibility: 4.5
• Performance: 3.5

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Pros

The combination of CRM with a great projectmanagement system makes it a perfect solution. Booking hours and expenses is, using Outlook integration, very simple and easy to use.

Cons

I can't think of anything

• Price: 4.5
• Deployment Time: 5
• Needs Met: 4.5
• Compatibility: 5
• Performance: 5

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Pros

The integration with Microsoft Outlook is really great. Just importing your Outlook appointments and they can be saved as worked hours on your projects. The projectsheets are immediately showing an overwiew of the status of the project, spent hours and financial status.

Cons

Nothing

• Price: 5
• Deployment Time: 5
• Needs Met: 4
• Compatibility: 5
• Performance: 5

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Pros

This is a great application for Project Management, time sheets and expenses, embedded in CRM 2011! The integartion with Outlook is easy and very powerfull.

Cons

Nothing...

• Price: 5
• Deployment Time: 5
• Needs Met: 5
• Compatibility: 4.5
• Performance: 5

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Pros

Using this solution within the familiar interface of CRM creates a complete business process application. From managing your contacts and creating your projects to import your outlook appointments to book your hours and creating invoices.

Cons

N.A.

• Price: 5
• Deployment Time: 5
• Needs Met: 5
• Compatibility: 5
• Performance: 5

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