Communication Coach is designed to build interpersonal skills by using customized scenarios, simulating inbound or outbound customer calls, or any in-person conversation. It incorporates your best practices into an easy to use tool to dramatically improve the skills and confidence of your employees.
- During Training: It provides great learning examples, and critical skill practice opportunity.
- Post-Training: It provides the skill practice and feedback needed to assure that learners develop full competence before talking with customers.
Experienced Performers – It enables them to:
- continuously improve their skills.
- support deployment of new products and services.
- practice handling infrequent or difficult conversations.
Why It’s So Effective:
- Your new hires will build skills rapidly, without having to practice on your actual customers.
- Brief practice sessions can easily fit around working schedules.
- Learners experience a safe learning environment, where they can experiment and refine their skills.
- Learners will build the skills that most impact customer loyalty - an employee’s ability to communicate powerfully with customers.
- You will enable all of your employees to consistently perform at the level of your best performers.
- Supervisors can provide highly focused coaching, based on the ideal model and the learner’s recordings.
- It’s simple to use and requires no special technology investment.
What Are Some Results?
Clients have documented success in such areas as:
- Significantly increasing sales, collections, and improving service quality.
- Creating a rapid increase in the competence and confidence of new hire reps.
- Decreasing employee attrition by reducing the stress of adapting to a new job.
- Reducing operational expenses due to reductions in average call handling time.
- Decreasing the incidences of employees not complying with legal or regulatory requirements.
Communication Coach Simulation Learning System has not been reviewed by any customers.
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The views and opinions submitted and expressed here are not those of Microsoft.