Field Services for Microsoft Dynamics AX

Application Description

Hitachi Solutions' Field Services for Microsoft Dynamics AX can help you streamline, reduce response times and costs, and improve first-time fix ratios, resulting in increased revenues and customer satisfaction. Our field service automation software will enable you to improve financial management, streamline operations, and leverage resources to effectively manage the entire service life cycle.

Benefits include:

Financial Management:
- Shorten billing cycles
- Decrease billing errors and disputes
- Improve customer satisfaction and retention

Resource Management:
- Easy resource allocation - centrally manage materials, equipment, and labor resources

Asset Managment:
- Manage fleets, facilities and equipment
- Track asset utilization and maintenance history
- Create and manage maintenance plans

Call Center Management:
- Make your support line more profitable, through easy field access to customer contracts and service level agreements
- Turn sales quotes into service orders
- Works with both inbound and outbound call centers

Dispatch and Scheduling:
- Perfect dispatch is the ability gets the right people to the right service location, with the right parts, at the right time
- Powerful route optimization and dynamic best fit dispatching assist in effectively scheduling and dispatching resources

Mobility:
- Field in synch with office - field workers can access service orders and locations, work instructions, and service history, enabling them to work smarter and send details back to the office for review and approval.
- Easy approval process - service managers can approve line items received from the field before they are sent to payroll or invoicing