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5 stars
4 Reviews
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SP Marketplace

SP IT Support Template


by SP Marketplace

  • App Type:

    On-Premises and/or Online Application

  • Business Need:

    Help Desk Services, Technical Support

  • Works With:

    Microsoft Office 365, Microsoft SharePoint Foundation 2010, Microsoft SharePoint Online, Microsoft SharePoint Server 2010

  • Industry Focus:

    General - Applicable to All

SP IT Support Template has an overall rating of 5 stars  from 4 customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

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Great product for IT Help Desk for Small to Medium size businesses

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:Charles_Smithson Reviewed on:9/15/2012

Pros
Product meets needs for most IT help desks and its easily customized. Role based menus provide great menus tailored by user type.
Cons
Nothing comes to mind
  • Price: 5
  • Deployment Time: 4
  • Needs Met: 5
  • Compatibility: 3.5
  • Performance: 4

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Support desk integrated solution

  • 5.0
  • Overall Rating 5 stars

Reviewed by:CrushLogic Reviewed on:9/14/2012

Pros
Template allow us to quickly develop a support function as part of our broader solution. It has met our clients requirements and was easily integrated.
Cons
Haven't found anything yet.
  • Price: 5
  • Deployment Time: 5
  • Needs Met: 5
  • Compatibility: 5
  • Performance: 5

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IT support desk opinion

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:John_Sterling Reviewed on:8/28/2012

Pros
Asset tracker in the plus version made life easy
Cons
looking forward to the other templates SP says they will release by end of year
  • Price: 5
  • Deployment Time: 4.5
  • Needs Met: 5
  • Compatibility: 4.5
  • Performance: 4.5

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Jason_Slator

  • 5.0
  • Overall Rating 5 stars

Reviewed by:Jason_Slator Reviewed on:8/28/2012

Pros
We love that it has role based forms and navigation. So we can present a simple help desk ticket form for users in their MY IT Support Portal, and our staff gets the full ticket view to assign, work on etc. Also we like the fact that end-users can submit tickets through email. Also like the asset tracking features.
Cons
Dashboard was slow to load, but not terrible.
Additional Comments
We linked the IT Support template to SCCM to automate desktop admin alerts and work.
  • Price: 5
  • Deployment Time: 5
  • Needs Met: 5
  • Compatibility: 5
  • Performance: 5

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The views and opinions submitted and expressed here are not those of Microsoft.