CDW Corporation

CDW Corporation

3.5 stars (Rated by 5 customers)

Vernon Hills, Illinois, USA | View Map & Address

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Phone: +1 (847) 465-6000
Fax: +1 (847) 465-3813

CDW Corporation has an overall rating of 3.5 stars  from 5 customers.

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Very Poor Customer Service

  • 1.0
  • Overall Rating 1 star

Reviewed by:DanielBinTN Reviewed on:7/11/2014

Pros
They have a name I've heard before.
Cons
The "sales rep" could not give me pricing for what I wanted and furthermore got smart with me via email about sending me a bid. The rep had no knowledge of what I was aksing about, but rather acted as a go between for me and some engineer, that also didn't seem to know what he was talking about.
  • Pricing 0.5
  • Responsiveness 2.5
  • Customer Service 0.5
  • Product Quality 0.5
  • Level of Expertise 0.5

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Pleasantly surprised

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:JZ-ColumbusOH Reviewed on:3/3/2014

Pros
I've always thought of CDW as a reseller, and they've always done a good job of that for me. Their pre-sales engineers and access to vendors means I usually get as good of information as I would get from a focused VAR. Recently I've used them for two consulting/professional services engagements and I had very good experiences there as well. I was worried that it would be like a "packaged services" experience, but it was much more like the VAR consulting services I expect.
Cons
There's more that they can do than I expected so it took me a while to learn all of the ways they can help me.
  • Pricing 4
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 4.5
  • Level of Expertise 4

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Customer Service

  • 4.0
  • Overall Rating 4 stars

Reviewed by:Cheryl-Reynolds Reviewed on:3/3/2013

Pros
CDW has worked with our group on several large projects. We've had a very positive experience using their Professional Services group during our upgrade to Office 365 and Active Directory implementation. We were able to complete the projects on time and under budget. Customer service is also very responsive. We continue to receive very competitive pricing over the past few years as a CDW customer.
Cons
I do not have any negatives to report.
  • Pricing 4
  • Responsiveness 4
  • Customer Service 4
  • Product Quality 4
  • Level of Expertise 4

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Lync Project

  • 2.0
  • Overall Rating 2 stars

Reviewed by:BobS-GrandRapids Reviewed on:9/8/2012

Pros
Their sales people were very responsive. I didn't have any problems in getting or receiving quotes about the work. Their pricing was competitive and below others I got quotes from.
Cons
The engineer they sent out spent far too long on the phone with other people, I think getting answers to questions. One time he said he would be there and didn't show and I naver got a reason. The project took about 3 weeks longer than I thought and I never got documentation on the work completed.
Additional Comments
They were the cheapest and eventually did what they said, but it wasn't what I had been told.
  • Pricing 3.5
  • Responsiveness 2
  • Customer Service 0.5
  • Product Quality 3.5
  • Level of Expertise 1.5

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Excellent Company

  • 5.0
  • Overall Rating 5 stars

Reviewed by:mlly34 Reviewed on:7/6/2011

Pros
CDW is a great company to partner with in understanding what your organization needs to purchase and the most economical way to purchase it.
Cons
N/A
  • Pricing 5
  • Responsiveness 5
  • Customer Service 4.5
  • Product Quality 5
  • Level of Expertise 5

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The views and opinions submitted and expressed here are not those of Microsoft.