Infusion

Infusion

4 stars (Rated by 6 customers)

New York, New York, USA | View Map & Address

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Phone: +1 (212) 732-6100
Fax: +1 (212) 732-3335

Infusion has an overall rating of 4 stars  from 6 customers.

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Infusion review

  • 5.0
  • Overall Rating 5 stars

Reviewed by:CamilleWilson Reviewed on:3/19/2012

Pros
Everyone on our account team at Infusion are very approachable, easy to work with, returns all emails and phone calls quickly. Listens to my needs, works through strategic insights and tactical scenarios and options for my agreement. Looks at ways to save costs and still get whats needed for the projects. In particular, exceptional hands on support is always evident from lead: PM, Technical and Architecture design contacts.
Cons
Working directly with a senior team approach works much better for our needs. I have been overall very satisfied with the team.
Additional Comments
Infusion has been very responsive and consistent in their everyday support. They provide solution oriented thinking to ensure we stay on track and deliver on our projects.
  • Pricing 4
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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Director, IT

  • 4.0
  • Overall Rating 4 stars

Reviewed by:MurrayPaton Reviewed on:3/19/2012

Pros
Very competively priced project work. Very competant SharePoint, Bing Map development, and Web Design resources. Have consistently delivered what they promised, or compensated us back if appropriate, and have been good at follow-up support and fixes.
Cons
Infusion as of yet still does not have a Calgary office. It would be nice to have more locally-based resources available.
  • Pricing 4
  • Responsiveness 4
  • Customer Service 4
  • Product Quality 4
  • Level of Expertise 4

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Infusion Delivers Again and Again

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:DPodlubny Reviewed on:3/15/2012

Pros
Infusion was quick to understand our needs. They worked with us to ensure that all areas of our project were covered. They provided realistic estimates and time-lines and stuck to them. Their main strength is their ability to hire great people. After working with a number of varied project managers, designers and developers I realized that everyone at Infusion is an expert in their field. Communication is open and resolution of issues during the project was very quick. We successfully delivered our public website project on time and on budget to the delight of our executive board and entire company!
Cons
After our project was finished there was some difficulty getting our questions answered. However, I can appreciate the fact they are project based and that all of the resources on our project had been assigned to new projects.
Additional Comments
I can't say enough about Infusion. I've worked with them on a number of large scale public facing projects and they have delivered above expectations on all accounts. I found the people at Infusion to be extremely easy to get along with and they worked very well with our employees when required. Again I have to shoot a kudos to their hiring process, they really do find the best of the best! I would not hesitate to recommend Infusion to anyone. I will definitely be working with them again in the future.
  • Pricing 4
  • Responsiveness 4
  • Customer Service 4.5
  • Product Quality 5
  • Level of Expertise 5

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Infusion knocks it out of the ballpark with the Tervita rebrand website

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:kmcnish Reviewed on:3/15/2012

Pros
Infusion brought its' team of SharePoint experts to the project and the result was a ground-breaking website at the top of its' class in the Environmental and Energy Services industry. They were responsive, professional, experienced and an overall pleasure to work with.
Cons
Nobody's perfect, but there is nothing glaring that is worth mentioning.
Additional Comments
I would recommend, hire, re-hire, work with or work for Infusion in a heartbeat. They're the best SharePoint development vendor I've ever worked with (and I've worked with several).
  • Pricing 3.5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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Constant Issues

  • 2.0
  • Overall Rating 2 stars

Reviewed by:Matt_Masotti Reviewed on:12/14/2011

Pros
Select few resources have a deep level of knowledge and professionalism, unfortunately those are not the people who will be working on your project.
Cons
A complete lack of process, ineffective project management and consistent lack of response when it was clear work was not being executed well. Work clearly designated for Infusion was completed internally time after time either due to inability to complete or substandard quality.
Additional Comments
Avoid this company for Microsoft CRM implementation.
  • Pricing 3
  • Responsiveness 1
  • Customer Service 1
  • Product Quality 2
  • Level of Expertise 2.5

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Portal Administrator and Tech Lead on Project

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:Daljit_Saini Reviewed on:10/13/2011

Pros
Consultants knowledge on the product Taking the responsibility to work and finish the project Customer service skills and quick response on queries Building friendly relationship with clients via attending and organizing events
Cons
Urgent resource availability
  • Pricing 4
  • Responsiveness 4
  • Customer Service 5
  • Product Quality 4
  • Level of Expertise 5

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The views and opinions submitted and expressed here are not those of Microsoft.