Agile IT

Pros

Good responsive team

Cons

Nothing to add

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

For a fixed price per user and workstation, Agile IT handled our 550 user divestiture with precision migrating users and PC's to Office 365 and Intune.

Cons

.

Additional Comments

Mission Accomplished!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We're not to technical when it comes to computers and server, just financial modeling. The Agile IT team really took the time to explain the options for moving our email, phone system, and file servers to the cloud. We're super happy with the migration and the ongoing IT support we receive from Agile IT.

Cons

No complaints

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

From answering all my Office 365 questions to making sure our small business didn't have any hiccups... Our lead clous consultant Jerry was great to work with and we appreciate the teams thoroughness.

Cons

Not related to Agile IT, but the rebate process from Microsoft is complex.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

I am incredibly impressed with the knowledge held by each team member. We are a mid-sized business with an in-house IT team, and are currently using Agile IT for a business automation solution. The Microsoft know-how inside Agile IT is simply astounding.

Cons

none

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 4.5

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Pros

Great Team!

Cons

nothing

Additional Comments

Thanks Agile!

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 5

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Pros

Carol and Jim did a great job explain the options.

Cons

...

Additional Comments

Office 365 please add more Mac support!

• Pricing: 3.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 3
• Level of Expertise: 5

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Pros

So far so good, guys! Agile Server has probably given me about 8 hours more time for myself every week, so thanks for the "free day."

Cons

none

• Pricing: 5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Really smart team. Optimzed BPOS for us and queued us up for Office 365.

Cons

Can't wait for Office 365!

• Pricing: 4
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

I help manage IT for a Bay Area telcom company. We chose Agile IT for SCOM help and have been turning to them more and more for all things related to Microsoft solutions. I have been in IT for more than 20 years and I have never met anyone who knows MSFT as well as Agile IT.

Cons

nothing at all!

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 5

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Pros

15 day BVPS we did was real helpful and a big part of why we pay for SA. managers are happy.

Cons

great work

• Pricing: 3
• Responsiveness: 4
• Customer Service: 4.5
• Product Quality: 3
• Level of Expertise: 5

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Pros

We're doing a beta for Office 365 and it's mind-blowing. can't wait for the real deal!!!

Cons

Not Applicable!

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

Man, these guys kick a**. No matter what the Microsoft question was, they had the answer in minutes. I originally use them for help with SharePoint, but they're now my IT support group.

Cons

only that I didn;t find them sooner ;)

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

Heled us get going with Lync, did everything remotely. Now, our voice, email, and conferencing are unified. Less hassles across the board. We're talking to them now about support services, too.

Cons

nada!

• Pricing: 3.5
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4.5

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Pros

really, they are like wizards when it comes to Microsoft. Used them for Dynamic CRM work and will use them again for anything related to Microsoft.

Cons

expertise was in Microsoft almost exclusively.

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

didn't even know about Hyper V until I called Agile. NOw we have our virtual machines running faster and using up less bandwidth. We're thrilled!

Cons

nothing

• Pricing: 4
• Responsiveness: 4.5
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

they helped us automate updates and gave me a plan I could "sell" to my bosses. smart, fast, and affordable.

Cons

I would definitely use these guys again.

• Pricing: 3.5
• Responsiveness: 4.5
• Customer Service: 4
• Product Quality: 3
• Level of Expertise: 4

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Pros

I know it's not out yet, but Agile IT will be my first choice for moving my larger clients to Office 365. These guys know more about Microsoft than anyone, and that's saying a lot as I'm an IT consultant, and I thought I knew everything already ;)

Cons

N/A

• Pricing: 3.5
• Responsiveness: 3.5
• Customer Service: 5
• Product Quality: 3.5
• Level of Expertise: 5

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Pros

Delivered an encryption solution for Hosted Exchange quickly and with no hitches. We're looking into other compliance/regulatory needs they can serve, because we'd like to keep it all in one place.

Cons

N/A

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4.5
• Product Quality: 3
• Level of Expertise: 4

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Pros

They got us up and running using Dyanmics and our CTR/CVR are climbing... amazing what clean data can do! Thanks again, Agile.

Cons

Nothing!

• Pricing: 3
• Responsiveness: 4
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 5

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Pros

Read about all I liked on Agile Office: these guys basically changed my work life.

Cons

Nada, zilch, nothing!

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 5

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Pros

Put this on the lync page, too. the decision was made to move to Lync and I did a Google search and found Agile IT. Their Microsoft expertise was unreal. We are now using Lync for all comm (telephony, too).

Cons

not sure why I have to fill this out: I liked everything they did and I still use them.

• Pricing: 3
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 3
• Level of Expertise: 5

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Pros

I know these guys are nationwide, but I wanted someone based in my hometown of San Carlos, and they came highly recommended as their founder lives here in San Diego county. so far so good

Cons

nothing so far. they have been on time and under budget

• Pricing: 3
• Responsiveness: 3.5
• Customer Service: 3.5
• Product Quality: 3
• Level of Expertise: 3

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Pros

Met our expectations and worked around our schedule.

Cons

?

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

I chose them because they offered a great price and timeframe for my remote access project, and I will use them again. They really, really know their stuff.

Cons

N/A

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

They were brought in to train me and my team on our new SharePoint systems, and the kicked butt! Thanks guys. Looking forward to Office 365!

Cons

No complaints.

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

They helped my company through a merger and deployed new OS's across the enterprise, and they did it quickly and for a great rate, too. Would use them again for anything Windows related.

Cons

Simply put: nothing.

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

experts in every Microsoft issue I had. Comm server esp.

Cons

not much. they came when called, kept billing fair

• Pricing: 3
• Responsiveness: 3.5
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 4.5

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Pros

I researched more than 12 IT partners, and Agile IT had them beat on expertise and matched on price. They made this a wise choice for me and my business.

Cons

nada

• Pricing: 3
• Responsiveness: 5
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

If only these guys were in NJ! I'd steal them for my own team. They helped our pharmaceutical co. automate most every SOX compliance issue we faced.

Cons

That they're in San Diego!

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

Agile IT hooked me up with a great deal on intune and got me started with some other things, too. I can spend more time on big projects like a systems migration and less time on updates.

Cons

these guys rock!

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

We're a small north county biotech and they treated us like were Life Technologies. Moved our whole email platform to the cloud over the weekend.

Cons

Can;t say enough good things about Agile.

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

They worked miracles with Sys Center config mgr and I trust them implicity. Thinking about Office 365 and these guys will be the guys who take us there, for sure.

Cons

nada!

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

I am an IT consultant in Los Gatos, and I brought Agile IT for a client I needed help with (bandwidth issue). Worked with John years ago, and he has only gotten better. Use these guys for anything Microsoft: SysCenter, ForeFront, .Net/Silverlight--they know it all. And they're a great deal besides.

Cons

Wish I had them here FT.

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

I am in IT for a very large university in Cambridge MA (guess which one?) and John and the team at Agile IT helped us optimize our existing SQL solution, saving us from having to invest in a new platform, and saving us thousands (hundreds of thousands, most likely).

Cons

I didn't like nothing, which is to say I liked everything.

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

Helped us move to the cloud (BPOS) literally overnight. We're a small company and needed a team as nimble as we are. Agile IT was exactly that.

Cons

n/a

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

been an IT pro for 20 years and I have never gotten such great service and support. Agile's technicians knew all there was to know about our MSFT systems.

Cons

n/a

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

Posted under .Net dev and silverlight. Agile IT helped transform our SaaS platform. Our customers are thrilled.

Cons

There's nothing I didn't like. Chose to keep them on retainer, in fact.

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

They came highly recommended and partnered with me and my team to roll out our new reporting platform. Smart workers doing excellent work, and partnering with me the whole way through.

Cons

I would recommend Agile IT to anyone who needs help getting more from SQL.

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

Friend of mind who works for UCSB said Agile IT knows MSFT better than anyone out there. After what they did for our VMs, I have to agree. I will use them for my next big MSFT projects for sure (maybe a BPOS migration).

Cons

?

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 3
• Level of Expertise: 3

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Pros

Dependable

Cons

n/a

• Pricing: 3
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

We got working within one week of meeting. They're doing most everything remotely and my Office 365 migration is going perfectly so far.

Cons

nothing

• Pricing: 3
• Responsiveness: 3
• Customer Service: 3
• Product Quality: 4
• Level of Expertise: 4

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Pros

the team

Cons

nothing at this time

• Pricing: 4
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

Agile did everything to get us started using voip. The phones, the wiring, the service and they did it one weekend. Were using them for a switch to sharepoint soon too. 5 stars for these guys.

Cons

Hope sharepoint goes as smooth as the phones have ;)

• Pricing: 2.5
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 3
• Level of Expertise: 4.5

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Pros

great training on sharepoint! they know more about Microsft than anyone I have ever met!

Cons

def recommend

• Pricing: 3
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

Agile IT gave me the best fixed price I could find for our upcoming Office 365 migration. They were always there when I called (even though we're on different coasts).

Cons

All good.

• Pricing: 3
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 2.5
• Level of Expertise: 4

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Pros

Their always there when we need them. I have been in IT for 10 years and I have better things to do than update every machine. Agile office is a great fit.

Cons

Thx.

• Pricing: 2.5
• Responsiveness: 4
• Customer Service: 4
• Product Quality: 3.5
• Level of Expertise: 4

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Pros

Everything!

Cons

n/a

• Pricing: 2.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 2.5
• Level of Expertise: 4.5

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Pros

they made our move to 365 easy and fast. they take the time to explain the tech details in a way my staff and I can immediately understand. I look forward to a long and mutually beneficial relationship with Agile IT.

Cons

Would be great to have more face time (we're using them for some support issues as well): they're in California, we're in Minnesota... but that's a minor concern.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I am using their AgileEmail and I have seen spam that reaches the inboxes drop considerably. My favorite thing though is that they handle maintenance of my emails system now (it used to be my biggest headache).

Cons

No complaints.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Always did my IT work myself, but the more people I brought on board, the more wormholes opened up, so we needed help. I saw Agile IT here and saw that everyone was nuts about them so I gave a call and I am definitely a fan now, too.

Cons

They made single sign-on easy for everyone in my company (more than 60 of us). I have no complaints.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

I chose Agile IT to move my business from salesforce to Dynamics and I couldn't be happier. Agile IT's support is wonderful (and anyone who uses salesforce knows that theirs is anything but!) and the best past is that all my business systems are on one cloud-based platform.

Cons

All is well. Good work, good price, great service and support.

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

In any line of work, it's all about the people, and the people Agile IT sent--Jason, Moises, et. al--knew more about Exchange and Microsoft than anyone I had met before. They were super nice, too, which made everything easier. (we were migrating to exchange from a system so old it may as well have been made of wood). Thanks for the hard work and the training, too.

Cons

I have no complaints at all. I would use them again in a heartbeat.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I have been in IT for more than 18 years, and Agile's cloud-based back-up service is hands-down my best investment. We were about to spend about 10x more on our own servers and co-lo, but we found and went with Agile instead and could not be happier.

Cons

All that was promised was delivered so I have no complaints.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We've had SharePoint for years but it wasn't until we met Peter from Agile IT that we really used it. We were treating it as a CMS, but Peter has basically showed us the light and we're now using it as our CRM, too. It has been fantastic.

Cons

not applicable!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

I contracted with Agile IT for their Agile Network support package and they have not only done a great job of delivering proactive support (key word is "proactive"), they have also helped keep us secure through network-level malware protection.

Cons

n/a

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I have used a lot of IT contractors before but none have left me better equipped to run things on my own. after a huge sharepoint migration (with a ton of weekend work, too) agile IT left me with the documentation I needed to "walk on my own two feet." can't thank you guys enuff.

Cons

n/a

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I found everything about these guys to be the right fit for my org. We're small (54 FTEs) with relatively limited IT needs, so having someone who is both "always there for me" and that I don't have to add to my FT payroll is perfect.

Cons

Be nice to have them around the office every day, but that's the point of outsourcing IT!

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

They helped us solve our problems.

Cons

We were satisfied with everything.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

Thank you Agile IT for all you have done for us helping us move all our email systems to the cloud! We look forward to working with you again this week on Office 365. Gonna be a good year!

Cons

n.a.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I use them for everyday support... I use them for once in a decade projects like deploying SharePoint... and now I will be using them for Office 365. Their expertise in every Microsoft solution is second to none.

Cons

I use Agile IT for everything.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Support, Service, Migrations: I trust Agile IT for all these basic business needs. They have a been a trusted provider of mine for years and are moving just about all of IT ops to the cloud this week.

Cons

I wish I could bring them all on full time!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

These guys did a great job with my last email migration and I am really looking forward to working with Agile IT again on Office 365. Agile IT knows this stuff inside and out: I can't recommend them highly enough.

Cons

Like I said, I can't recommend them highly enough.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Agile IT provides all our support and service remotely. We are getting way more for way less than we did when we were using someone local who would come in for everything. I am paying about 30% less and getting 100% more.

Cons

na.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

its Profession & scalability

Cons

was nothing

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

I liked how responsive they were, how smart they were, and how they helped me explain what we were doing (App-v) to my bosses.

Cons

I liked everything they did.

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

I put this on the cloud computing page, too... We're based in Seattle and wanted to move to the cloud. We didn't find help in town--not that we liked, anyway--and found Agile IT. They helped us get going with BPOS and did it all remotely. We will use them next year when we move to Office 265.

Cons

Move to Seattle, guys! We need you!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

These guys came in and were a friendly as they were smart. Which I think is a pretty rare combination in IT or anywhere.

Cons

Nothing bad to say so far.

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

I have been an IT contractor and when I took a FT job and looked for a consulting partner, I expected expertise, but I also expected the--how shall I put this?--the delays that can often accompany expertise. But Agile IT not only knew what they were talking about, they also never made me wait. A truly rare combination.

Cons

I have been an IT contractor and when I took a FT job and looked for a consulting partner, I expected expertise, but I also expected the--how shall I put this?--the delays that can often accompany expertise. But Agile IT not only knew what they were talking about, they also never made me wait. A truly rare combination.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

giving these guys five stars across the board. We were struggling with security and they came in and got us going with Microsoft's Forefront Threat Management Gateway and Forefront Unified Access Gateway within a few days. Changed everything about our business.

Cons

N/A. Not applicable.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

they were unbelieveably responsive. I have a small business (16 employees) and we have minimal IT needs, but when we do it's usually pretty critical. Agile IT's rechnicians always returned our "distress calls" in minutes and provided solutions almost as quickly. highly recommend.

Cons

price could be better, but still beats most every local competitor.

Additional Comments

I still use them.

• Pricing: 3
• Responsiveness: 5
• Customer Service: 3.5
• Product Quality: 4
• Level of Expertise: 4.5

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Pros

Their level of expertise with all of Microsoft products were impressive. They helped us to evaluated and make an informed decision on a multitude of upgrade projects. I am referring them to everyone I know from now on. Thank you Agile IT!

Cons

zero

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

John and his team were amazing at how quickly and well executed this migration to the cloud was handled. They knew exactly what they were doing from beginning to end, no disruption to our business and even were excellent at explaining to us what was happening along the way..Great job! I will be calling them again!!

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Agile IT takes care of our IT support. We can always count on them to be prompt and reliable. If we have an issue, their response time is by far the best I’ve ever seen. The technicians are friendly and professional. They are always able to quickly diagnose and fix the problem and are always pleasant and never make us feel they are pushed for time. I am very pleased to recommend Agile IT!!

Cons

All good!!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We engaged Agile IT for an Active Directory/Exchange 2010 Upgrade. They delivered the upgrade design and planning through the Server Migration perfectly. The project from beginning to end went seamlessness with no interruption to the companies workflow and the Desktop QA Migration Support Team did a fantastic job and making sure that everything went as planned and even completed the project under the time originally estimated. Awesome job!

Cons

very satisfied!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We recently needed assistance with implementing SharePoint as well as some complex configuration and customization to meet our specific business workflows. Agile IT had the experts that not only took the time involved to understand our business needs but had the knowledge to pull off what I thought was going to be a project full of frustrations, to one that was executed completely from end to end professionally and competently. If you need experts in Microsoft Solutions and specifically SharePoint these are the guys to call! Impressive!

Cons

All positive

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

I needed IT support services and called Agile IT. I have had bad experiences in the past with being made to feel that I was too small of a company to get the attention I needed. The last company I had was sometimes not available, did not communicate with me and seemed to be disinterested. The technicians at Agile IT have been swift to respond, and showed professionalism every time we called. Our network is running better than ever! I feel like they really care about us as a customer. I am very impressed and happy to recommend them!

Cons

Cant say anything negitive

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We needed a consultant with deep Microsoft Knowledge to assist with an Exchange Unified Messaging project for 120 users. From the fist on-site architecture/design session to the deployment and roll out, the engineers involved in the project demonstrated their expertise and best practices to insure that each phase was completed on time and within budget. I have been in this industry for 12 years and have never worked with such a competent and professional team. I give my highest recommendation!

Cons

cant say anything negitive at all

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

As the new IT Manager I was inheriting quite a tangled mess with our companies Microsoft licensing, trials had run out, some PCs had already expired plus we had multiple new workstations to set up. One call to Agile IT and they were able to quickly help me make an informed decision on what was the best program to fit our needs and budget. I could not have figured that out on my own without their help. Thanks Agile IT!!

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They were always felxible and able to work around our schedules. Staff was knowledgeable and obliviously quite skilled.

Cons

They didn't have a 24 hour support line, but they were always prompt with a response the next morning.

Additional Comments

Great staff. There techs Ryan and Jason were pleasant to deal with, even after we had spent most of the visit berating them; they still were able to add levity to the situation with their sense of humor.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Their friendly staff were of course friendly, but also very professional. They knew what I was talking about, they explained they understood the business critical emergency I was experiencing, and addressed it swiftly and effectively.

Cons

What can I say they were great.

Additional Comments

None

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Everything, cost, expertise, they were onsite within 1 hour! Not to mention they resolved our Active Directory troubles within 30 minutes of arrival. Friggin Awesome!

Cons

They were perfect!

Additional Comments

I would highly recommend Agile IT.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They were always honest with me and my staff. Would let us know if there we stuck on an issue and then would still find a way or another one of their staff that would solve the issue.

Cons

They didn't respond to one of my emails until the next morning, but that was later discovered that it was related to an issue that my office was having with not being able to send out email messages. Which was an issue that they ended up fixing for me.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They were extremely prompt on responding to all of my issues and have been a pleasure to work with.

Cons

Nothing

Additional Comments

We will be using Agile IT in the future and for a long time to come.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

Their support staff was prompt to respond to my frantic emails about minor issues and the more major ones.

Cons

Not anything worth recalling.

Additional Comments

They were the best techie types I have ever had to deal with. For once I didn't feel like I was being talked down to.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I highly recommend Agile IT for their great service. We were moving our small business to a larger suite in the building next door. As the owner I had concerns of how this might cause significant down time to our business. Agile IT’s technicians were on time, knew exactly what to do, and the move went seamlessly without any disruptions to my staff. I will be calling Agile IT again for future needs!

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

All work was delivered on time and even came in under budget. No disruption to employees routine and the technicians were knowledgably and courteous

Cons

Nothing negitive to say. I was very impressed!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Agile IT and their support staff was very Knowelgeable. We recently moved our exchange email server and document server to Microsoft's "Cloud" (as they refered to it). Ever since we made the move to the cloud service, our work flow has been streamlined to the point where we are all able tp get our work done much quicker and easier. Thanks to Agile IT and their exelcent support!

Cons

One time they didn't get back to me right away. Even so, they went out of their way to contact me and correct the slip up even after their standard hours, without charging me extra.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They were the most friendly and professional tech's I've ever dealt with and I have been braking computers for awhile now.

Cons

They presented nothing which I could say I disliked.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They made what I expected to be a horrible and stressful service change over, exchange in office to hosted, very easy and stress free as can be.

Cons

Nothing.

Additional Comments

Thank you!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Their staff was prompt with their responses and always able to answer my questions.

Cons

Nothing! They were great! Just not free, ha.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Agile IT delivered what they promised.

Cons

n/a

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Great Service!

Cons

none

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Great migration to Microsoft Online!

Cons

none

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Agile IT's team really delivered on our organization’s Cisco to Microsoft Unified Messaging conversion.

Cons

N/A

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Great work. Set the right expectation with our business leaders and delivered.

Cons

Nothing

Additional Comments

Great Microsoft focused team...no fluff!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

This team has provided our firm with great service over the years. They have also helped our business invest in the right technology initiatives over the years. I can always count on honest advice about how to leverage Microsoft solutions effectively in our business.

Cons

Nothing...they're great!

Additional Comments

The technical advice is always tempered with how those solutions will work with our corporate culture. Everyone at Gilham Consulting are great technologists.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I am careful with referrals....this agency provides high caliber services

Cons

nothing

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Migrated our company from GroupWise to Exchange without any issues. Highly recommended.

Cons

.

Additional Comments

Slept well on migration night!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Focused on finding results that matched my requirements. Where there wasn't a match for one item, they were helpful in finding alternative solution.

Cons

See previous entry.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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