eMazzanti Technologies

Pros

While other IT consulting companies wanted to sell us tens of thousands of dollars worth of equipment, eMazzanti tried to find a great yet afforable solution by outsourcing most of the hardware, software and support. It was cheaper than owning it ourselves and was available at a fixed price. Our company is focused on green technology solutions and eMazzanti has helped us in that goal as well, by widening the environmental definition of green and helping us save resources and money.

Cons

None.

Additional Comments

I'm glad we chose eMazzanti instead of the other companies. It was the right choice. Thank you. DeepwaterWind

• Pricing: 5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

eMazzanti's computer and network service has helped us a great deal. You have taken a huge weight off of my shoulders but monitoring all of the computer software and hardware my company uses within the confines of my office. One of the best aspects of this support system is your ability to handle any problem that arise, remotely. I simply need to email or call about the problem and it's resolved shortly after.

Cons

Nothing.

Additional Comments

I don't have to worry anymore and can focus on my business. Thank you. Columbia

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We used to be worried about the great amount of spam and junk mail coming in. Most of all we were worried about the possibility of a virus in every email. Now, because eMazzanti introduced us to MXINSPECT, it made our lives a lot easier. It filters most of the junk mail and spam and helps us back up our emails if there was a power loss or the internet connection was down. It helped us so much and we are very grateful.

Cons

no complaints!

Additional Comments

Thanks eMazzanti, FNO

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I am not the most technical person and really didnt have the best prectices for maintaining our network. im happy to say ive learned alot from emazzanti and they pretty much make my network so it seems like its on autodrive. i never have issues to worry about anymore, everything is a breeze!

Cons

nothing

Additional Comments

very happy to have them working on our network so i dont have to!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I must commend Carl about what an amazing team eMazzanti is. You have a wonderful operation running there and since I have been a client of yours I have always had a great experience and never any complaints! Your service team has helped me so much! Thank you!

Cons

What is there to dislike?

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Super helpful, super fast response, worked on our time, and in the most effective way. they

Cons

no complaints here!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We had a PCI audit last april, we enlisted emazzantis help to get us prepared for the audit. they handled the situation top to bottom with the most professional demeanor. didnt have to jump through tons of hoops, had an initial assessment, visited their facility and it was taken care of in short time.

Cons

i wish i had known about them long ago

Additional Comments

Thank you to all of your team

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

great help whenever i need it.

Cons

none

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Before you set up MXINSPECT on our server we would get 100+ spam emails almost every couple of hours. Now since the eMazzanti staff saw what should be done and set up this program all my employees are so much happier. They can now get down to important emails without sorting through all the junk and spam mail that we used to have! Great job guys!

Cons

So far so good!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

From what we discussed I am already excited about my new computer! I have not even gotten it yet and I am already so excited to use it! You all are amazing!

Cons

Very happy with everything

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I no longer have to have my employees bothering me with issues with their computers and their devices. i thankfully have amazzanti for that now and i can actually use the time spent previously on attemting to solve daily issues on my actual job. emazzanti has given me the piece of mind knowing that they will have any issues cornered before they become a distraction for me.

Cons

no complaints thus far

Additional Comments

Thanks eMazzanti!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I am in love with this terminal server! I can do work from anywhere which makes me very happy and makes my work easier if I cannot come into work for any reason.

Cons

This is making my work so much easier to get done!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I can already see a difference with the new system you installed. I greatly appreciate what you have done for me! Huge weight was just lifted off me! Thanks again

Cons

Everything was amazing!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I called up thinking this would be like any other IT company, but eMazzanti was much different than what I had expected. They worked very nicely with me to find a solution for my problem. It was a good change from what I am used to.

Cons

N/A

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I was tired of dealing with issues on my computer everyday instead of catching up on my daily pile of work. I work for an accounting firm and it was mid-tax season when we decided to bring eMazzanti on board, what a great choice, i wish we had done it before then. its summer now and since bringing emazzanti on as our network admins i was able to breeze through work i was behind in. we are looking to grow quite a bit before next tax season, and its a great feeling to know we have emazzanti as a valuable resource to help our firm grow our network.

Cons

so far they have proved me wrong in thinking all IT service providers are equal. they havent let me down so far

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The recommended the best and newest for my company. We can always trust the eMazzanti staff and that is why we stay with them. They are always on top of the newest technology which is great for my business, the are an IT Support Leader.

Cons

No issues

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They helped me upgrade my whole network. It was so easy with them.

Cons

Why haven't I work with them before!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

To cut our IT cost over time and have a more effective means of managing our network we decided to use eMazzanti to help us move our network to the cloud. Most of our older equipment we were still able to use but now all of our information is secured and there is a no downtime guarantee through Microsoft. It feels great to have that piece of mind and be able to access all of my work from anywhere with internet!

Cons

everything has been wonderful

Additional Comments

I am an older woman, and spend alot of my time traveling or at home, its been great to keep my influence in the company i started so long ago. i can still work on everything as if im in the office still!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They understood what was wrong and helped me clear out the problem. My system was running good as new in a matter of a couple minutes. Thank you!

Cons

N/A

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I thought the service and help that eMazzanti gave me was wonderful and they fixed my server issue in a very fast and calm manner.

Cons

Everything was great. No complaints.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Super fast response time, great depth of knowledge, no more frustration!

Cons

N/A

Additional Comments

worked on my time, always knowledgeable, finally found a reliable group of computer experts

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We were having issues with our network connectivity because of our older system and didnt have an IT guy. I went on Microsofts website to find someone to help us out, we decided to give Emazzanti Technologies a chance. We were not dissappointed, our issue was resolved by the end of the week. Who would have thought an issue that had caused us so much trouble could be solved in a matter of minutes. Since our introduction we decided to bring Emazzanti on as our IT guys, and we havent had an issue since. Whenever we need new equipment they always are there for us and if i ever have a question i call in and they take control of my computer. Its incredible. Thanks Emazzanti!

Cons

No complaints so far

Additional Comments

special thanks to Alex Burns for helping us with our first issue, very relieved to have you a phone call away!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I really like their team approach and how quickly they take care of problems. These guys are really good!

Cons

nothing comes to mind

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

A little while ago I had a major issue with my firewalls and I called but eMazzanti to help me out. They were so kind and knowledgeable, they knew exactly what to do and I am forver greatful! Costumer for life 1000%!!!

Cons

No problems from me!

Additional Comments

Continue being amazing!!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The owner and team members are pure professionals through and through. I have spent a day in their office and observed that all seemed to be running smoothly and the company is well run. They focus on the smallest of details and work to provide strong value, quality and service with their clientele. Their processes and procedures are documented and they follow rigid internally developed standards. They are flexible with requests/desires from clients and genuinely care about us. Good value in their webinars and newsletter as well.

Cons

Nothing to date.

Additional Comments

Keep up the great work and terrific service!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

eMazzanti is an awesome company. All you have to do is pick up the phone and they are there to help you right away....thanks. I wouldn't hestitate to recommend you. We are so glad we decided to go with eMazanti. Carl and his staff are simply amazing. They were able to implement a solution to our problem in a professional and timely manner.So thank you eMazzanti we will definitely recommend you to all of our partners.

Cons

Its soo amazing! no dislikes!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

eMazzanti is a great asset to any opening business. We had a million and one technological issues and eMazzanti stayed with us through them all. We were able to get in touch with real live people at almost any hour making it easy to resolve the issues quickly and efficiently. This was definitely a plus in a retail setting when customers waiting mean customers lost. Thanks again for all the hard work and dedication!

Cons

Just amazing! Loved it all!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

To Chris and Tabish, I cannot express my gratitude enough for your thorough efforts and methodical troubleshooting on this specific case. The case was a textbook example of how trouble escalation should be with the expected result: a solution to the Issue. I had gone through the sslvpn client active directory troubleshooting myself but finally called It quits, then, I opened the eMazzanti help ticket. At first I thought I was losing my mind, but alas, you guys proved once again that my sanity was in-check and that I was not to blame for this one. Thanks to you, LKI is deploying sslvpn client globally to provide a better more secure network access for hundreds of our remote users. My hats off and A+++ to you guys! BTW… Carl and Isaac is cool too!

Cons

Nothing bad to say!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We value our interactions with eMazzanti and the personal service that they provide. Very friendly and knowledgeable. We look forward to continuing our mutually beneficial relationship.

Cons

I loved it all! I would never dislike it

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The staff is extremely knowledgable and reliable. Fixed the problem immediately. Happy to be working with them.

Cons

I have no issues and no complaints they helped me so quickly!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They were so nice to me when i called them. I was on the phone with a consultant who stayed with me for hours until the problem was resolved! It was amazing! There is always someone on call when you need them!!

Cons

I loved everything! Round of applause from me! :)

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I think, eMazzanti Technologies gives the most powerful solutions to it's customers. We highly depend on the Business Continuity system which eMazzanti offers and we know that our data is safe and secured and our organization can be recovered very quickly in case of any disaster. I know that if I encounter any problems and need help, eMazzanti is available 24/7 for support. Rock on eMazzanti!!!

Cons

Everything is just fabulous and never encounter any problems with eMazzanti. That's why eMazzanti Rocks! \m/

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

helped out with setting up Intune account, and it was easy

Cons

nothing

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We have been working with eMazzanti for 1.5 years now, their staff delivers excellent service, they are prompt and have always resolved our issues in a timely manner. I got great customer service with wonderful follow through.

Cons

Sometimes when they get really busy they dont answer the phones within the 1st few rings or I have to leave a voice mail. That being said I have never had to wait long for a call back.

Additional Comments

eMazzanti has always treated us with respect and has been involved in planning our business to provide solutions that work well for us. Great group of guys.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Great and fast response no matter the time of need. Issues get resolved within minutes of being reported and most of the time before we even realize there was a problem to begin with.

Cons

There is not anything about eMazzanti that we did not like.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

eMazzanti Rocks!! they fix my network, they cleaned up all my viruse, now my computer and my network runs faster than ever before.

Cons

I have no complaints.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Service is very quick and comprehensive. They respond to any request 24/7 if needed. Staff is knowledgeable and friendly to work with.

Cons

Do not recall anything I would not like or had bad experience.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Great customer service, very skilled engineers. Their response times are great. The engineers are always available to assist and are willing to go above and beyond to provide 100% customer satisfaction.

Cons

There are no negatives, they are 100% professional

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Level of support, responsivness and knowledge of technical team. The overall feel when you open a support request.

Cons

Could not find anything not to like about eMazzanti.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

eMazzani went above and beyond their required duties to accomodate my business. Due to unforseen circumstances I had to call eMazzanti last minute to assist me in my business opening. Their team went into action immediately and overnighted me everything that I needed to open up the next day. When the stuff arrived their team was on the phone with me, guiding me through the setup process. We would not have been able to do it without them!

Cons

There is nothing not to like. They really came through in a pinch.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Honest and straight forward. Great implementation!

Cons

None.

Additional Comments

Recomended.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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