I.B.I.S., Inc. has an overall rating of from 29 customers.
The views and opinions submitted and expressed here are not those of Microsoft.
GP Migration and Upgrade
- 5.0
Reviewed by:HillT Reviewed on:3/7/2013
- Pros
- IBIS continues to impress me year after year. The customer support is amazing. When I have a problem, I get fast answers from experts who are willing to listen and delve into issues without hesitation. When I have projects, I get scalable solutions- right sized to current needs but that will grow with me. IBIS has built such a wonderful relationship with my company, I think of them as an extension of my company. We have shared many successes, and I am confident any project or problem I face in the future will have the same result.
- Cons
- They are already at the top of the game, there is not anything they need to improve upon. They only thing they would ever need to keep in mind is how to maintain their current level of service as they grow. So far, they have done just that. They are the benchmark other companies should aspire to.
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Valued Microsoft Partner
- 5.0
Reviewed by:Jeff_Hollis Reviewed on:3/7/2013
- Pros
- Our initial engagement was to identify and source a solid MS Dynamics solution partner for our growing company. We found IBIS to be a solid partner for all facets of our Dynamics GP implementation as well as our go to for all of our ERP projects. Thus far they have provided guidance, insight, and expertise on our SharePoint, Exchange, and CRM projects and I look forward to partnering with IBIS for all of our future endeavors. The are willing to go the extra mile and identify solid solutions for our diverse needs.
- Cons
- Nothing at this time.
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GP upgrade to 2010
- 4.5
Reviewed by:saggistar Reviewed on:3/6/2013
- Pros
- We switched to IBIS from another VAR last year and had an immediate upgrade project. The team did a great job and we moved to GP 2010 without a hitch. Great responses, knowledgable team and eager to resolve issues.
- Cons
- Nothing negative about this project.
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IBIS
- 4.5
Reviewed by:Henry_Page Reviewed on:3/6/2013
- Pros
- They have a very knowledgable team who resolve issues quickly.
- Cons
- Nothing
- Additional Comments
- Great team to work with.
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IBIS
- 4.0
Reviewed by:Kim_Lomax Reviewed on:3/6/2013
- Pros
- Good people and they typically truly care about their cstomers. They have a vast amount of knowledge of GP. Their helpdesk is always very quick to respond.
- Cons
- Lack in their project management. Are hit or miss regarding the knowledge of the 3rd party products they sell.
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You are such a great client and I've always valued your forthright, blunt feedback. I know we've talked in detail about the project management issues on the last project and I hope you are seeing improvement.
With respect the 3rd party knowledge, I'll call you to discuss and see what I can do to improve.
I hope I'll see you at Convergence but, if not, I'll come down and see you before close of business in April.
Dwight
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Chief Financial Officer
- 5.0
Reviewed by:TKranz Reviewed on:3/6/2013
- Pros
- IBIS has shown a tremendous understanding of the Microsoft Great Plains product and how it can be applied to our national diverse service company. They have an attitude of no challenge being too big.
- Cons
- I would like to have more personnel on their team that has an understanding of the end users from a Finance/Accounting standpoint.
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That's a very fair comment. Our GP staff was very CPA and accounting heavy in the earlier days and has become more technical over time. Mark Polino actually wrote a blog entry about this, showing it as an industry trend. Part of that is a reflection of the massively low unemployment rate amongst accountants and part of that is hiring bias on our side.
With that said, we are consciously trying to hire ex-controllers and CPA's onto staff for both GP and AX.
Thanks for the feedback - we'll talk soon if I don't see you at Convergence.
Dwight
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Great quality of people
- 5.0
Reviewed by:tonysingleton Reviewed on:3/5/2013
- Pros
- I was very impressed with the quality and skills of their resources. They know their stuff, very competent and responsive, excellant attention to detail.
- Cons
- I can't think of anything.
- Additional Comments
- I look forward to working with them on future projects. They are a partner I can count on for a successful project.
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Outstanding partner
- 5.0
Reviewed by:David_Pectol Reviewed on:3/5/2013
- Pros
- We recently moved to Ibis as our MS Dynamics partner, and they have proven to have the expertise we needed to solve a variety of growth/scalability related issues. Their staff is responsive and knowledgeable, and we look forward to working with them as we continue to grow. In an industry where one often finds consultants to be distracted and overpriced, Ibis brings considerable value to our organization.
- Cons
- As a relatively new client, we haven't yet encountered any real issues.
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Thanks for the kind comments. Its great being able to work with you for a third time (wow, we are getting too old).
We'll see you soon. Kerri says hi.
Dwight
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IBIS CRM & GP Support
- 5.0
Reviewed by:Cindy_R Reviewed on:3/5/2013
- Pros
- Easy to work with, trustworthy, they know their stuff. Feels like one of the team.
- Cons
- Wish they were local and we saw them more. Wish there were more people available when things get really busy for them.
- Additional Comments
- Would be nice if they visited us or did something for us as a customer appreciation type thing that was not any additional cost to us.
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I really appreciate you for making the above comments. We have iSight in both Atlanta and Charlotte each year which is free to all customers and includes an entire day of educational material on GP, CRM and AX. Included are a fair amount of social activities.
At Convergence, we have a Customer Appreciation party but, of course, it costs money to attend Convergence despite our party being free of charge.
With that said, I'll personally come up to say hi. Look for an email from your account rep to set it up.
Thanks for being a great customer!
Dwight
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Valued Microsoft Business Partner
- 5.0
Reviewed by:ShayiaBelisle Reviewed on:3/5/2013
- Pros
- They are an excellent company to work with. We have several shared customers and they provide the highest level of customer service.
- Cons
- Everything was positive.
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GP Support
- 5.0
Reviewed by:TaraCrain Reviewed on:3/5/2013
- Pros
- Our business operations are quite complicated and coupled with a large amount of customizations to our ERP system can make support and future implementation more difficult. IBIS raises the bar with their excellent support staff and response times! They took time up front to learn as much about your company and processes as they could up front and continue this often.
- Cons
- Nothing bad to say....from pre-sales, to sales, to support - they are all terrific!
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IBIS Rocks!
- 5.0
Reviewed by:Robert_Hennigar Reviewed on:3/5/2013
- Pros
- What impressed me with IBIS is the tight timelines in which they implemented our project, they told us up front what they would do and they did it. Post implementation support by IBIS has been phenomenal. We use IBIS as our first line of defense.
- Cons
- I wouldn't change a thing about IBIS, they have a winning recipe for success.
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I.B.I.S. goes above and beyond
- 5.0
Reviewed by:MBrendamore Reviewed on:3/5/2013
- Pros
- I.B.I.S. is a great company to work with. Their salespeople are very knowledgable and their consultants never miss a beat. From a customer service perspective there's nobody better. Looking for on scope, on time, on budget? This is the Microsoft VAR for you...
- Cons
- N/A
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CFO
- 4.5
Reviewed by:Frank_Cyzick Reviewed on:3/5/2013
- Pros
- Great bunch to work with. Have always been there when problems arise. And have been proactive to keep us out of trouble.
- Cons
- The bills.
- Additional Comments
- Would recommend to other GP users.
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Thanks for the comments. I wish we could lower our hourly rates to our clients in some way. We recently announced a 2% rate increase to factor in over the next year, the first increase since 2008. We are aggressive about keeping OPEX down, about creative hiring and about getting (and keeping) the highest quality people we can. As a result, our personnel costs are the single highest cost we carry (don't even get me started on health insurance increases).
I don't expect sympathy on this since I know you face the same challenge. We are constantly working on better, faster and more productive ways to do what we do, packaging more software and services into fixed fee, purpose built offerings (like our SharePoint Customer Portal, Entry Level BI deployment, Capital Cost Tracking Project, etc).
We'll keep trying. Thanks for being a valued client.
Dwight
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IBIS is a great company
- 5.0
Reviewed by:Lareau Reviewed on:3/5/2013
- Pros
- I reached out to IBIS during a failing implementation with another company. Not only did they make the implementation a success but made me look good in the process. They could not be a better partner for us.
- Cons
- I honestly have nothing bad to say!!
- Additional Comments
- I feel lucky to have found IBIS and they continue to help my company grow.
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GP Project
- 5.0
Reviewed by:mattramsey Reviewed on:3/5/2013
- Pros
- Fantastic customer service. Very responsive, knowledgeable, helpful, and always quick turnaround for questions/requests.
- Cons
- Nothing.
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- *
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A Var or a Partner?
- 5.0
Reviewed by:Frank_Heslin Reviewed on:3/5/2013
- Pros
- Our business & setup is a little complicated but IBIS has taken the time to understand the nuances, and Regulatory requirements of our company so that when we have a need we are confident that IBIS will be able to work with us to develop the right solution for us.
- Cons
- They have other clients...Seriously, I have worked with IBI for about five years, and don't have any complaints.
- Additional Comments
- You should give IBIS passes to Convergence that they can give to customers.
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Review from Dell Secureworks
- 5.0
Reviewed by:Kim_Lanning Reviewed on:3/5/2013
- Pros
- I greatly appreciate our partnership with I.B.I.S. The level of expertise and responsiveness to our organization's unique requests is excellent. I can always count on the team for answers.
- Cons
- n/a
- Additional Comments
- I believe I.B.I.S. chooses to recruit and keep top talent, and I know how hard that is to find. I do wish they had more resources.
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Controller
- 5.0
Reviewed by:annafran Reviewed on:3/5/2013
- Pros
- I.B.I.S. is very knowledgeable, responsive, and helpful. We rely on their expertise to guide us when we are looking to add on 3rd party products. They have been very good partners.
- Cons
- Nothing
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Microsoft CRM - IDI and IBIS
- 4.5
Reviewed by:HPate Reviewed on:2/21/2013
- Pros
- They are an excellent partner for us overall. We have had so many stops and starts due to internal issues, but they have remained patient and supportive when we need them.
- Cons
- I have no complaints.
- Additional Comments
- One day, guys, we will get this company onboard with CRM. Meanwhile, thanks for hanging with me!
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Dwight
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IBIS - Dynamics AX Consultants
- 5.0
Reviewed by:Lonnette Reviewed on:10/12/2011
- Pros
- I have been working with the IBIS Consultants on Dynamics AX for years. The Dynamics AX staff is comprised of individuals that have an extremely high level of expertise. In general, the IBIS AX team gets things done. I still go to the Consultants for help on complex questions and always receive the answers I need.
- Cons
- No cons here.
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2010 Project Failure
- 2.5
Reviewed by:ds_rbr Reviewed on:7/22/2011
- Pros
- Assigned Senior Consultant was pleasant and easy to work with.
- Cons
- Did not understand Dynamics AX. Appeared to stay only one step ahead of us (i.e., the client) in the AX learning curve. provied AX inexperienced, unprofessional consultants in more than a single instance.
- Additional Comments
- I.B.I.S. is touted as a very good GP resource. That may well be true. From my experience, I could not recommend them as an AX resource.
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IBIS takes the pain out of implementations
- 5.0
Reviewed by:Avalon_Manufacturing_Inc Reviewed on:8/17/2009
- Pros
- Their salespeople know their stuff and were able to provide a solution that will scale with our business. Their website is an excellent resource.
- Cons
- Nothing to report.
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Great partner that makes life easier!
- 5.0
Reviewed by:Georgia_Aquarium Reviewed on:9/1/2008
- Pros
- What I like about Ibis is that they are very knowledgeable about their products. They are upfront and honest about the scope of the work, pricing and recommendations. They never come across as salesmen either.
- Cons
- There really isn't anything I don't like about Ibis. If I had one area where I would like to see improvement, I would want cheaper prices, but doesn't everyone want that.
- Additional Comments
- Overall, I recommend Ibis to anyone and I hope the relationship I have with them continues for many years.
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IBIS ... a partner in the truest sense, not just a resller
- 5.0
Reviewed by:DynamicsDiva Reviewed on:8/7/2008
- Pros
- IBIS is more than willing to work with customers who take on the responsibility of their own ERP system ... to help where expertise is needed. We especially appreciate that they are willing to partner with other organizations when they know they may not have the level of expertise needed for that area (although they have expertise in most areas) ... i.e., they won't take you on as a ginuea pig to gain knowledge. They are high in integrity and I trust them full out. They have been in the GP virtual family a long time and retain their employees.
- Cons
- No issues to date.
- Additional Comments
- Can't believe I'd say this, but their sales force is less like a typical sales force ... no pressure.
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CRM Deployment
- 4.5
Reviewed by:fls689 Reviewed on:8/6/2008
- Pros
- They knew the questions to ask and they listened to the answers. They knew their product and what it would and wouldn't do and they didn't make promises they couldn't keep. Regular project updates and milestones.
- Cons
- I would have liked to have gone faster, but any delays were as much or more our fault as theirs.
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The company to turn to for Dynamics GP help
- 5.0
Reviewed by:CorporateGeek Reviewed on:8/4/2008
- Pros
- We have used I.B.I.S for many Dynamics GP projects including upgrading Great Plains, Business Portal, Forecaster and Integrations. I have found that I can depend on their advice and ideas regarding tasks to be dompleted and how to implement those tasks.
- Cons
- The documentation provided after a project has been completed could be more detailed.
- Additional Comments
- We use I.B.I.S as a resource for the IT staff on new projects and for their phone support of End Users. I.B.I.S. has proven to be a real asset to our Corporation.
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IBIS
- 4.5
Reviewed by:irishjamr Reviewed on:8/4/2008
- Pros
- Product knowledge and depth of resources are very good. We have worked with IBIS for our GP needs for over 4 years with nothing but good results.
- Cons
- The development team is good but often too busy, which has lead to slow responsiveness at times.
- Additional Comments
- IBIS has a great combination of technical expertise and practical business knowledge and they do a very good job of bringing both to bear on projects.
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IBIS provided us with effective solutions to our business needs
- 5.0
Reviewed by:debacker Reviewed on:7/31/2008
- Pros
- IBIS implemented an eConnect solution to help us with a critical business issue in a very timely manner. We were using integration manager to apply cash receipts, and were struggling to close our books on time. IBIS developed an eConnect solution that allowed us to import and apply cash receipts to a high volume of receivables documents in about 1/10th of the time it was taking with integration manager. IBIS has also helped us with the integration of a recently acquired company enabling us to migrate their accounts receivable in 3 days which was a major contribution to a successful integration!
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- N/A
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The views and opinions submitted and expressed here are not those of Microsoft.
