Metro CSG

Pros

Excellent Service and very professional& qualified team. Entire migration went very smooth and no downtime for end users.I would highly recommend Metro CSG. thanks, Gurjit

Cons

Excellent customer service.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I appreciated Heather LaVere. She was very responsive to my questions and was outgoing when it came to offering her services. I never felt like I was bothering her or asking a dumb question.She even offered to come to our office if it was necessary to help facilitate the migration. The service at this company was outstanding.

Cons

That they are not closer to out location.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

Metro CSG was an expert on Office 365 migration. We were able to migrate from our legacy in-house Exchange server to Office 365 Exchange smoothly thanks to Metro CSG. They were very responsive and ultimately helpful in assisting us resolve migration issues unique to our environment. We were very pleased with the service from Metro CSG.

Cons

All our interactions with Metro CSG were very positive. They made sure we were happy with the product and services.

Additional Comments

We would highly recommend Metro CSG for Office 365 migration.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

They were friendly and responsive to our needs, from the Account Executive to the System Engineer. I felt very confident in their technical abilities, and wouldn't hesiste to recommend them to colleagues. They were a good solution for our needs, and are currently assisting us on another project.

Cons

There were no negatives about our experience with them.

• Pricing: 2
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They were extremely responsive to any inquiries and concerns about the migration. Provided rapid responses to any inquiries we had. The migration went extremely smooth and we could not be happier with Exchange 365 and Blackberry Cloud. This was in part due to the extensive and thorough migration plan that Metro CSG helped us to formulate prior to the migration.

Cons

We have no complaints about this company or the migration. The service was excellent as was the pricing.

Additional Comments

Thanks for a smooth and well executed/planned project!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Metro CSG helped us transform our business, they were upfront at the start and all the way through the process. They delivered exactly what they said they would and helped me save money along the way. All the staff were highly professional, articulate and great communicators. Delivery was on time and exceptional execution and seamless integration so there was absolutely ZERO interruption of our daily business activities. Quality people and nice people to work with.

Cons

Nothing

Additional Comments

Nothing

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We did Microsoft Exchange migration from in-house to Office 365. It was a great professional experience with no downtime. I would highly recommend Metro CSG.

Cons

Nothing

Additional Comments

They are upfront about the way they conduct business.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 4.5

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Pros

The conversion process was well organized

Cons

Would have been nice to know what to expect once the conversion started would have been nice

• Pricing: 3.5
• Responsiveness: 4
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4

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Pros

Great response time with all issues.

Cons

Nothing.

Additional Comments

Great company with a great response.

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

One fantastic Company, totally professional and really know what they are doing and how to convey the information to a layman. I would reccomend them to anyone. They have converted us over to Office 365 very quickly and efficiently

Cons

nothing

Additional Comments

We first signed on with them for the Cloud and are now using the for the conversion to Office 365

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They're team was extremely competent and they were able to turn around our transition to Office 365 as urgently as we needed their assistance. Further, their pricing beat the competition and their customer service and capabilities far exceeded our expectations.

Cons

N/A

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Friendly, knowledgeable staff. Took the time to discuss my situation and goals, and ensure the products and services they delivered were correct and executed well.

Cons

No complaints so far.

Additional Comments

I am looking forward to a continued relationship with MetroCSG.

• Pricing: 4
• Responsiveness: 4
• Customer Service: 5
• Product Quality: 3.5
• Level of Expertise: 4

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Pros

Metro CSG have provided a great service to us with our migration to Office365. They have been very responsive, taken plenty of time to do a high quality job and been very helpful with followup questions and issues. They have also been flexible as to timing so as to migrate at times convenient to us. Great work!

Cons

Nothing.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We like EVERYTHING about Metro CSG! After meeting them, seeing and hearing their presentation, we were expecting a high cost quote. Quotation was so reasonable we signed on the spot. Everyone at Metro CSG are very responsive and knowledgeable. We are EXTREMELY happy with our decision to go with them. Migration was much smoother than anticipated and after support is always prompt and supportive. We have not experienced any major troubles since migration. All has been exactly as promised. We recommend METROCSG.

Cons

We liked everything about Metro CSG. We wish they were more well known, that would have made or decision to go with them even faster.

Additional Comments

Our company has 50+ users which we migrated over one weekend with minimal downtime. Very user friendly, the end users didnt need much training or support to use the new mail system. There have been no issues since migration. Everyone is very pleased with their new large capacity mailboxes and accessibility from anywhere. We highly reccommend METRO CSG and Microsoft 365.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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