New Signature has an overall rating of from 15 customers.
The views and opinions submitted and expressed here are not those of Microsoft.
Honest Service w/ New Signature
- 5.0
Reviewed by:Novel_Foods Reviewed on:6/1/2011
- Pros
- Our restaurants rely on New Signature every day because they exemplify honest, responsible and competent service. Our staff use them in almost every facet of our business—IT, collaboration, creative and event services. They take the care and time to do their job right and don’t cut corners. Additionally, they treat my vendors with respect while encouraging them to perform more effectively. I have no hesitation in recommending New Signature. I enjoy having a trustworthy partner available around the clock that can explain problems and solutions in an easy to understand manner.
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- nothing.
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Occasions Caterers recommends New Signature
- 5.0
Reviewed by:RGarruba Reviewed on:5/23/2011
- Pros
- As Washington’s premier caterer, recognized for creativity, world-class cuisine, and flawless execution, Occasions Caterers enthusiastically recommends New Signature because of their honesty, ethical conduct, straightforward manner and dedication to customer service. Since 2003 we have trusted and valued their advice and suggestions because I’m confident in the knowledge that they always have our best interests at heart. They are quick to alert us on the rare occasion that they make a mistake, and go through great lengths to quickly rectify the situation at no additional cost to us. I could not ask for a better vendor relationship and partnership for our company.
- Cons
- Nothing.
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New Signature
- 5.0
Reviewed by:G_Estrada Reviewed on:5/12/2011
- Pros
- New Signature has provided the Center for American Progress with technical expertise and guidance for more than 8 years. Their technical consultants are easy to work with, and their focus on technical excellence and skills transfer have ensured that we have the in-house capabilities to maintain and manage the network once New Signature completes its work. New Signature has consistently proven that it has the people, systems, best practices and processes to make a project happen.
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- n.a.
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Technology move
- 5.0
Reviewed by:ADeaver Reviewed on:5/5/2011
- Pros
- New Signature demonstrated considerable planning, management and technical prowess in creating and executing a relocation plan from Prism Public Affairs. Their team created detailed design documents in preparation, oversaw every technical vendor and followed a rigorous project methodology to deliver on time and within budget. We are impressed with their customer-driven attitude and willingness to help at every turn, so of course I enthusiastically recommend New Signature for the technical management of any office move! They are a pleasure to work with!
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- nothing!
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Outstanding service and value
- 5.0
Reviewed by:AAM20091 Reviewed on:5/21/2009
- Pros
- Very technically proficient, responsive, good price point.
- Cons
- No complaints here.
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Fantastic Service
- 4.5
Reviewed by:SatisfiedCustomerDC Reviewed on:5/11/2009
- Pros
- We have used New Sig for a few years now and they came in and totally took over from a horrible vendor. They think of creative solutions to each issue and make you feel like you are their only customer, which is clearly not the case.
- Cons
- Not much to complain about here...the only complaint has nothing to do with them -- but sometimes their network security procedures are strict. However, the second we opened up the security for one of our network users, he downloaded a virus and crashed his profile. So, it looks like the negative is actually a positive. For those, like me, who aren't dumb enough to stumble upon a virus can beg for a less restrictive security profile and it is granted, however.
- Additional Comments
- I have known the CEO of this company since 1994. It was just blind luck that I ran into one of his colleagues one day and we were in the midst of trying to get rid of a tech service. I am sure glad I did.
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Great Service
- 4.5
Reviewed by:OfficeManager2009 Reviewed on:5/8/2009
- Pros
- New Signature Technicians are very responsive and provide excellent customer service. The Sales staff have been as equally competent and extremely knowlegeable.
- Cons
- N/A
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Competency AND Customer Service: What More Could You Want?
- 5.0
Reviewed by:BBtechnopro Reviewed on:5/8/2009
- Pros
- They are experts at what they do: they get to the root of any problem and work it to the solution. But their competency is matched by superior customer service--and that's what puts them over the top for me. They've handled emergency problems at 1:00 a.m. and they get back to me usually within 15 minutes when I have a question or task during a busy day. That's a combination (competency AND customer service) that's essential to keeping my business!
- Cons
- This is what I call an "unfounded complaint" -- a reality that I'd like to be different but there's really no reason that it should be: as a nonprofit institution, I WISH it were possible to get technology assistance this good at a lower price. (And that's probably a desire of every organization.) But that's a "generic" wish about the industry; there's nothing I could name about New Signature's service that I would like to change.
- Additional Comments
- From the last several years of working with New Signature, I wish I could build more of a relationship with the same technicians on the team assigned to us. As a small and growing company, I realize that many of the people who I initially work with actually move up in the company or, occassionally, move elsewhere. So my team members may switch from time to time. Again, that's probably a desire that's applicable to the whole industry and not directly to NewSig. Simply put: my job would be impossible without the service I get from New Signature.
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President CEO
- 5.0
Reviewed by:Holly385 Reviewed on:5/8/2009
- Pros
- We have used New Signature's services for about 7 years and they are consistent in all ways important: fast, friendly, professional, and knowledgeable service. On many occasions, they have stepped up to provide help and advice beyond the usual scope of a client-vendor relationship. We trust them completely and recommend them in the highest possible terms.
- Cons
- We like everything about them.
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Great IT company!
- 4.5
Reviewed by:LHD0 Reviewed on:5/7/2009
- Pros
- The team at New Signature are true IT professionals. Their service is excellent and help is always timely.
- Cons
- Nothing.
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WSC review of New Signature
- 4.5
Reviewed by:KMulroy Reviewed on:5/6/2009
- Pros
- I have used New Signature as the IT support for my small company for more than three years and we could not operate w/out them. They got us up and running when we started our company. They handled every detail of our technology needs which allowed us to work on building our company. The best thing i can say about them is that, as New Sig has grown to where we are probably one of their smallest clients, we still get unbelievable personal service and attention.
- Cons
- there have been sporadic problems w hardware we have purchased which is really more the problem with the 3rd party vendors and manufacturers than new sig
- Additional Comments
- love new sig, especially the people
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A happy Customer
- 4.0
Reviewed by:anOfficeMgr Reviewed on:5/6/2009
- Pros
- We are very pleased with the service we receive from New Signature, they are our IT department.
- Cons
- Occasionally they drop a few details on longterm projects.
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Extremely Satisfied!
- 4.0
Reviewed by:dcrd1 Reviewed on:5/6/2009
- Pros
- Fast response, peersonal service, excellent quality
- Cons
- N/A
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Stellar Service
- 4.5
Reviewed by:MWES1 Reviewed on:5/6/2009
- Pros
- Stellar service. Have been a customer since starting my business 3 years ago. New Signature is not only responsive to any problems that arise but, more important, actively identifying potential problems before they interfere with business operations. Maintenance of ongoing operations to minimize downtime is their greatest strength. Seamlessly provides network maintenance support. In short, they've made all my tech headaches disappear.
- Cons
- Nothing -- in more than 3 years of service, no complaints!
- Additional Comments
- Have recommended their services to a number of business friends and each and every new client I've sent them to has been completely satisfied with their services.
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Satisfied Customer
- 4.5
Reviewed by:EIA315 Reviewed on:5/6/2009
- Pros
- They are always available and knowledgeable about practically all troubleshooting and software. Any information that they do not know they happily research and address in a timely manner.
- Cons
- Nothing.
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The views and opinions submitted and expressed here are not those of Microsoft.
