xRM.com

Pros

The responsiveness and customer service has been better than expected. success portal has been a nice touch. we have had all our sales people use it.

Cons

Nothing.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

The Success Portal videos are terrific. When help is required beyond the Success Portal, the XRM team is ready to assist. Jason has been our contact and it has been a pleasure to work with him. He understands the product and is very committed to helping us get the most from the product!

Cons

We had started learning Microsoft Dynamics through the internal materials. It was VERY painful. The Success Portal can cover a topic in 4 minutes that might take hours of searching within the CRM help library.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 5

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Pros

My lead guy, Jason Kelly, was absolutely fabulous to work with! He took such good care of our team and really walked us through the whole process and was always available for whatever questions came up to make sure we felt comfortable with our product.

Cons

While there are limitations of the actual Microsoft CRM system, I do not feel they reflect negatively on xRM.com as a company, so nothing at this time!

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 5

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Pros

Jason Kelly my account executive. He has been super helpful thoughout the whole process and has provided unparalleled support.

Cons

None

Additional Comments

XRM's CRM sucess portal gives admins and users the tools to provide themselves with solutions to almost all situations related to the set up and configuration of their crm.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

After looking into several CRM providers, I’m sure we choose the right one. They have continued to meet our needs no matter how varied, and they always meet the deadline. They have a very capable support team as well that always solved our doubts immediately.

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Just excellent! Great work, from the beginning to the end, these people really knew how to interpret my needs and put them into CRM Online. They knew the product really well and that helped them help me. CRM Online itself is a powerful tool and combined with their industry experience and professional development, it’s a no-brainer.

Cons

No complaints so far.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

My friend John recommended that I use CRM Online as he did for his shoe factory. I have to admit, I only decided to try it because of the 30 day free trial. xRM trained me how to use CRM Online and I loved it, I can’t live without it anymore. The price is very affordable and completely worth it because the system can do so much more than just storing your data. You can automate boring tasks such as sending emails, generating reports, and generating charts. Definitely don’t hire an assistant, CRM Online is much better and much cheaper!

Cons

Nothing so far

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Microsoft Dynamics CRM will handle 80% of ANY business, out of the box with the remaining 20% made up in customizations. If you don’t acknowledge that Dynamics CRM is the most extensible database that lets you create a relationship between anything, then you don’t have its true capability and design philosophy as put forth by Microsoft in mind. I personally like what xRM.com has done in this regard and keep in mind they have had the xRM TM for over 15 years, so it is no surprise in that they have pioneered this philosophy infusion so well that it is copied by the industry as a whole. Jason Kelly has been instrumental in setting realistic expectations and he has opened up a whole new paradigm in our day to day processes and procedures.

Cons

Personally I felt that the ball was dropped in that I did not find them before we implemented some of our projects without their guidance and expertise at hand.

Additional Comments

To have a company that actually uses the product they sell is one thing, to have passion in regards to helping others face the difficult problems we all face is a welcome addition. If it was not for the team @ xRM.com we would not be able to handle the overwhelming amount of data and processes we do. Thanks again!

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They provided excellent support, great service, and high quality products. From our initial meeting with their development team, xRM offered great guidance and support and they delivered a high quality solution. In addition, their support team was fantastic and with their Customer Portal, you truly have access to their support team 24/7.

Cons

Nothing so far

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Congratulations to xRM! My business used to be very unorganized when it came to paperwork and accounting. One day, while browsing Facebook, I came across a spectacular video that featured CRM Online and I decided that I wanted to learn more. I went to the CRM Online web site and signed-up for a 30-day free trial. Since we adopted CRM Online, our organizational problems seem to have vanished and now my Business is generating more revenue than ever before! This model provides everything I need and I can check data from anywhere in the world. Thank you, XRM team.

Cons

none

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Streamsol is the best option for CRM Online. They have a great support team and they handle any request I submit promptly. The price is cheap too! My business is more organized than before and my data is more easily accessible to my users. I’m glad I decided to work with xRM, it was one of the best choices of my entire life.

Cons

nothing

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We used to use several different programs in our office to handle all of our business needs. It seemed like we constantly ran into issues updating the software and it was really annoying! I mostly chose xRM because of their cloud strategy; they manage the software and database, and we never have to update the system. At the end of the day I’ve found that not only is working with the xRM team and Microsoft Dynamics CRM a pleasant experience, it also improved the administration of my business. Thank you xRM! I hope we’re in business together for a long time.

Cons

I wish there were more extensibility and customization options in CRM Online.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

- Great video tutorials; better ease of use than what Microsoft offers - Knowledgeable staff, both on the sales and support end - Quick response time and willing to stay on the phone until all questions are thoroughly answered - The minimal contact we've had with Microsoft for support has not compared to the quality of dealing with xRM

Cons

No complaints, all around great experience.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The responsiveness of the staff, as well as the commitment to problem resolution. I have personally worked with Jason every chance possible instead of using the general help support line which tends to be slow and painful when trying to resolve issues quickly.

Cons

They don't have complete control of the CRM online system - which is the MS product my client uses. Should they be granted further access to the CRM systems etc. they would be of much more help in some situations. MS should consider having their partners gain more control.

Additional Comments

Please continue with your current efforts, it's clear that you are making my life easier when I can lean on your company with my current schedule. Cheers,

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 2.5
• Level of Expertise: 5

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Pros

Really good tutorial videos to get started

Cons

No flaws found

Additional Comments

Excellent team that guide you thru it all

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 4
• Level of Expertise: 4

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Pros

Streamsol was recommended to me by one of my distributors. My wife used to keep everything in Excel and Outlook, but as our company grew, this became impractical. We looked around and Streamsol was the most responsive and really seemed to understand our business model. I was initially just hoping to consolidate our account histories through CRM, but they showed me how to automate some essential business steps and track their progress on the “dashboard”.

Cons

x

Additional Comments

We decided to go hosted for now. I plan to have them add some customizations this year.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4
• Product Quality: 4
• Level of Expertise: 4

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Pros

Streamsol exceeded expectations with their Hosted CRM offering, as a small company we found Hosted Microsoft CRM to be the answer for our business needs, they fulfilled our requirements perfectly and we were up and running in minutes. From the setup of the product, deployment, use, Streamsol always offered great support. When we required a zip code feature the Zip Code Tool from their Free Value Added Tools did the job perfectly. Also, if there's any kind of issue they provide quick notice and with their Customer Portal you truly have access to their support team 24/7.

Cons

Nothing, we didn't have any bad experiences. Streamsol truly is a great company.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I had a wonderful experience working with Streamline to develop a Hosted CRM Solution. The customer service was very responsive and extremely helpful.

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Streamline provided my company with the perfect solution that enabled us to track and share dynamic information. This was a satisfactory experience all around for me. After researching several alternatives, Streamline proved to be the perfect match for us.

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Streamline Solutions provided my help desk company an excellent solution to track and categorize our various customers so we can easily differentiate the specific needs of each customer to provide them with the most efficient service. They were very integral in working with us to provide just the right customized solution for our company.

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I enjoyed the fact that Streamline made my company's transition to Microsoft CRM extremely smooth. Every person I spoke with at Streamline was prompt and courteous in their response to my questions.

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I have to say that Streamline did a very competent job providing me with everything I needed to provide a hosted CRM solution for my service oriented business. The price in comparison to the amount of service they provide is very competitive and if I had any questions they were very prompt and courteous with their response.

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

My company needed a customer tracking solution for our database. After doing the research and contacting several companies, Streamline provided me with the most reasonable service for the price. They offered a human approach to implementing our service and they had the appropriate expertise to pull it off without any hassles.

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

There knowledge on Microsoft CRM is amazing. They Have great customer service, and are very efficient.

Cons

Nothing

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Great Customer Service, excellent response time.

Cons

Nothing, these guys are amazing

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

This is a quality company that does a good job hosting an affordable Hosted MS CRM Solution.

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I enjoyed Streamline Solutions enthusiasm and assistance in providing me with a reliable and affordable Hosted MS CRM solution.

Cons

NA

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We were searching for a hosted solution for CRM and after looking at MS and its competitors, Streamline was able to meet us at the perfect price point and service availability.

Cons

N/A

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Very professional and courteous team with strong technical background. They were able to create a custom hosted CRM solution that fit my needs. Best of all, they moved me to a hosted solution which gives me the reliability and uptime I require. Before using a Hosted CRM Solution we had the headaches and financial woes of an on premise installation.

Cons

N/A

• Pricing: 4
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Their tools and dashboards make the product really shine. Combining their expert product knowledge and customer service makes them stand from the crowd.

Cons

Nothing.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

No other partner spends the time to fully understand a prospect's business challenges and then models or builds a Dynamics CRM based solution to meet those challenges and show the prospect how the CRM platform can satisfy their needs. Streamline fully embraces the power of choice model supporting hosted, hybrid and on-premise Dynamics CRM solutions. Most technically knowledgeable and competent delivery consultants.

Cons

Product demonstration capacity can be an issue at times.

Additional Comments

Best and most complete Dynamics CRM partner out there.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

A while back, some consultant sold us ACT! What a piece of work that was. The guys at Streamline were able to customize a solution for us. We have been using hosted CRM for about a year now. It has helped us become more productive.

Cons

They offer VoIP Office Communicator service but they do not have numbers for my area code yet.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

Always responded to my requests in a timely fashion. Provided me with a CRM solution that now runs my entire business.

Cons

Wish I could do more. Waiting for phase 2 to be approved.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Brilliant!!!!Superb customer service,friendy and knowledgeable staff. They work with your budget. Always willing to go the extra mile. They spend time with your staff getting an indepth look at your business. This allows them to give you a solution that best fits yours needs.

Cons

They were always one step ahead of us!

Additional Comments

Great Company. Will not find a more affordable yet quality driven group of people.

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

They were very responsive and answered all my questions quickly. They have a real knowledge of the product.

Cons

I have no complaints about the service I received.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They cut my costs dramatically by taking on all my managed services and setting my company up with Hosted Microsoft CRM. I talked one-on-one with their development team as they took down all my business requirements and they delivered 110% with the solution. Finally we have some BI and are able to see and run all the metrics that pertain to our business with minimal time spent navigating around. Waaaaay better than our old ACT solution.

Cons

That I didn't find them sooner.

Additional Comments

Keep up the good work!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They have excellent customer service. Always made me feel like I was their most important client.

Cons

Not much negative to say about them.

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The customer service is wonderful, we got exactly what we wanted from the CRM they offered. The Support guys really know their stuff, just a couple of minutes explaining the issue and they get right to work. Simply put Streamline is the best in my opinion.

Cons

I haven't encountered any issue with them. So far so good.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Streamline is the choice!! Excellent service, straightforward support and high quality products. Simply the best. I highly recommend it for your hosted CRM needs.

Cons

N/A

Additional Comments

Visit their website and check what Streamline Solutions is all about (http://www.streamsol.com/).

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The expertise and professional way of handling my business really stand out with this company. I think I can put my trust in them now that I have been able to see the way they work. Not only did they made a great job but they also had good customer service from start to finish.

Cons

Since I have not encountered any problems from their services I don't have anything so far negative about them. Once you get to know their work strategy you have no problems.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Good work SS!! They really are a company evolving each day, bringing the newest and better solutions to my company. Thanks again! CRM rocks!

Cons

I really can't think of anything right now.

Additional Comments

Keep working hard!!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Proffesional attitud, with Streamline and Microsoft CRM, we got excellent solutions for our company and the customer service was great.

Cons

No issuess.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Streamline really understood my buisness and made sure our needs were met. They customized CRM to do exactly what we wanted in a reasonable amount of time at a price we could afford

Cons

I was initally opposed to the time they requested for requirments gathering, something they call a "strategic analysis" but once the project got started I was glad I trusted their expertise as this design time made the project go must smoother then other software endevours I've done in the past.

Additional Comments

Streamline Solutions is a company full of good people who are easy to work with and focused on customer satisfaction I would highly recommend them.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Streamline Solutions, is a company that will guide you and help you through all your Microsoft CRM needs, they really know what they are doing, and are willing to go the extra mile to deliver what's best for your company. After getting the final product, I knew what xRM ( http://www.xrm.com ) is about. If you want excellent customer support at a good rate, I recommend Streamline Solutions ( http://www.streamsol.com ).

Cons

I loved everything from Streamline Solutions, LLC.

Additional Comments

Take your time to visit their site www.streamsol.com it really explains what everything is about.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Just recently started doing business with Streamline, for after evaluating several other options for CRM customization, we concluded that they're up there with the top best solutions. I must say I was pleasantly surprised with the results, they delivered a high quality solution and above all great customer service. Highly recommended!

Cons

Can surely say there's not one single thing I didn't like about their service.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

After the long Microsoft CRM versus Salesforce debate we approached Streamline with their competitive rate for CRM hosting. Streamline instantly proved the frontrunner after they had showed us several XRM solutions of their own. I would consider them the best CRM hosting provider out there, due to their unquestionably reliable and helpful support team. They still, to this day, keep a close relationship and we are very appreciative. Our CRM solution is perfect, it saves time and more importantly it’s proving to be the key in helping us reach our goals as a small growing business. Thank you Streamline.

Cons

Their coffee. Sorry, it was a bit rich for my liking.

Additional Comments

As a hosted customer Streamline continiously keep us updated. They are always investing in new technologies. They are fanatical towards security and performance. They really do keep me happy!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I did not have a requirement that Streamline could not meet for customizing Hosted Microsoft CRM. On delivery, I understood why they call it XRM.

Cons

There was nothing that I did not like about Streamline. Their take on the Microsoft CRM solution was ideal for me.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Streamline delivered a customized hosted CRM solution to our company that automated many of our tedious business processes. No more spending countless hours tracking data through countless excel spreadsheets and multiple databases. The automation through the Customer Service Portal is freeing up so much time… Phenomenal job guys! Thanks!

Cons

I'm not sure what to say. I didn't believe Microsoft CRM could be customized so much to fit our business. They proved me wrong. Everything turned out really well.

Additional Comments

I've only had to call support once and my question was answered immediately. Great CRM Solution. Oh, your new intro video on www.xrm.com is cool too!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Good customer service, lightning fast with problem solving, price is right and affordable, every experience with Microsoft CRM, and provide great hosted solutions.

Cons

So far, Streamline has done a great job at providing excellent services and cost saving for our expanding company with their Microsoft CRM hosted model.

Additional Comments

Streamline Solutions and its services is a valueable access to have for our business.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I liked their knowledge of hosted Microsoft CRM.

Cons

What's not to like? They knew everything about hosted Microsoft CRM

Additional Comments

When it comes to hosted Microsoft CRM, no one beats Streamline Solutions, LLC.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I love the hosted version of MS CRM. The customization features work just as I asked for and looks a lot better than what I've imagined. The technical support and sales team took time to explain and educate me.

Cons

There is no free lunch.

Additional Comments

Thanks for quick turn around on customization.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Excellent customer service and knowledge of the product. I am using them for hosted Microsoft CRM and they have always been able to answer my questions quickly.

Cons

Nothing. Overall very happy. Price reduction would always be nice.

Additional Comments

Anyone know when the next version of CRM is going to be released?

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4
• Level of Expertise: 5

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