ZAG Technical Services, Inc.

Pros

They guided us through the process. They were extremely responsive.

Cons

-

Additional Comments

great people

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We are a small, fast-paced organization. ZAG has been our IT partner for over three years. They meet all of our needs promptly and professionally. I appreciate their technical expertise and their prompt follow through with our requests. They make it a point of understanding our business operations in order to serve us well. Their customer service is excellent.

Cons

Nothing comes to mind. We do not have any concerns about their service.

Additional Comments

I would highly recommend ZAG to other agencies,both public and private.

• Pricing: 4
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

The team at ZAG provides both exception technical expertise and the highest quality customer service. The client management and project management staff work to provide guidance so that both business and project objectives are met. Their technical staff is punctual, responsive, and they work well with staff of all levels of technical skill. They are engaging and operated like an extension of our own company.

Cons

Nothing.

Additional Comments

ZAG is a highly valued partner of ours and we would not hesitate to recommend them to any organization.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Zag has been a close partner of ours for many years. They have the expertise, excellent customer service skills, and the consistent commitment to our organization that has earned them our trust and this five star rating.

Cons

Nothing to list

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I've been working with ZAG for about 9 years now and I've never been disappointed in the products and services they offer.

Cons

Nothing I can think of.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Thanks to the ZAG team we've had no issues with the network end of our business! In our line of business we work with many IT professionals in the industry, however when it comes to maintaining our own network and referring clients, we choose ZAG! We've worked with ZAG for over 13 years and can say without a doubt that everyone at this company provides excellent, reliable and prompt service in maintaining and enhancing all of our computer and networking systems. I highly recommend ZAG for your computer needs…and have done so with our clients in need of network support, business colleagues and other associates.

Cons

I can't really think of anything that I did not like about ZAG!

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Excellent and professional services. We are a small shop and rely on ZAG for advanced support of all systems. They are able to help us remotely or come on-site. ZAG helps us resolve issues as they occur, and use the latest technology to reduce the number of issues that come up.

Cons

none

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Service is always excellent and very professional. They've managed a lot of our projects and everything has always been outstanding. If onsite support is ever needed they are always available.

Cons

n/a

Additional Comments

Excellent Service, Highly recommend.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

I like Zag's deep knowledge of Microsoft server software, databases, hardware, and networks. I like Zag's owners level of customer of service.

Cons

There are times when I didn't get a response or follow up on a request for assistance.

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 4.5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

We've been with ZAG for over 10 years. They continue to grow, expanding their capabilities. They are leading edge and offer not only the services but can fully support it as well.

Cons

I can't afford all of the neat little toys and services they offer.

Additional Comments

Very professional and thorough. They always put the customer first.

• Pricing: 4.5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 4.5

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Pros

Zag Engineers and Management bend over backward when necessary to make sure they give top quality Customer Support

Cons

There is not anything I dislike about Zag.

Additional Comments

Great Company to get I/T Support from!

• Pricing: 5
• Responsiveness: 4.5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

Zag has a large technical staff, excellent Microsoft and networking skill set, extremely 'customer-service' oriented engineers.

Cons

Nothing.

Additional Comments

Zag has dramatically improved the security and stability of our network. They continue to enhance our network infrastructure and provide sound counsel for our technology vision. They are an outstanding group of professional, very skilled, customer support oriented engineers. I cannot recommend Zag highly enough.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They did what they said they would do. They fullfilled what we asked for.

Cons

-

Additional Comments

Extremely helpful, level headed.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

I found zag through pinpoint. It was a great find. they were able to quickly migrate me onto Microsoft Exchange Online. They did it very quickly and it worked extremely well. Saved me from a major catastrophe.

Cons

n/a

Additional Comments

They need to market a bit more. I'm local to them and had to go to this website to find them.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

They are a wonderful company that services us well. They don't oversell their own capabilities. Their team is very strong in SQL and SharePoint. We did wonderful work with OCS also.

Cons

They didn't demo OCS very well. They need to get the ability to do demos better. OCS is something I didn't get until I used it. OCS is a great capability we have given our users.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The Zag team understands what gets things done. They understand us. They are very responsive to my employees' needs. They talk tech, but do it in a human way.

Cons

Not applicable.

Additional Comments

Highly recommended.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 4.5
• Level of Expertise: 5

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Pros

Having coverage at 4 in the morning is unheard of. The coverage is US based! That means a lot. They also cover with Spanish speaking engineers if needed. This is unmatched service as far as I know.

Cons

Wish it was 24 hours a day. They offer that, but it is on a pager for after hours. They call back quickly (under 10 minutes generally), so it isn't too bad.

• Pricing: 4
• Responsiveness: 5
• Customer Service: 4.5
• Product Quality: 5
• Level of Expertise: 5

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Pros

The engineers at zag are great. They get the job done for us. If there is an issue, they work through it. They know what makes our business tick and do right by us.

Cons

They aren't the flashiest of guys. Other companies we've worked with have been more of a cult of personality type. Zag just does what they say they are going to do and don't get all excited. IT's like they've been there before. I guess that isn't really a negative. Sorry.

Additional Comments

Their Citrix knowledge is unmatched. Sames goes for Exchange and Sharepoint.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

We have been using ZAG for over 10 years now. They are wonderful. We started back in the day using them to support our Citrix environment. They have continued to grow and meet our needs. They have an excellent help desk that is available any time. They also have engineers that are better than any others we have tried. I very much refer ZAG to anyone that requests a recommendation.

Cons

.

• Pricing: 5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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Pros

ZAG gives us an excellent level of service. Their service is more what you would see normally in a large enterprise. Our organization greatly benefits from their assistance and engineering.

Cons

I really am not sure what to say regarding a negative about Zag.

Additional Comments

I strongly recommend them to assist you with your network needs.

• Pricing: 4.5
• Responsiveness: 5
• Customer Service: 5
• Product Quality: 5
• Level of Expertise: 5

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