Dynamics CRM for Chemicals
Service Type:Consulting, Professional Service
Business Need:Customer Service, CRM
Works With:Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0
For large enterprise organizations:
For companies seeking competitive advantage in a broad range of industry segments, the Accenture, Avanade and Microsoft alliance offers a powerful solution delivering sustainable results. Built on the Microsoft Dynamics® CRM platform, CRM for Chemicals is delivered on-premises or in the cloud through Avanade Online Services (AOS) for CRM. This innovative solution enables chemicals manufacturers to improve customer management, identify profitable opportunities to increase sales, and strengthen loyalty throughout the customer lifecycle.
To keep pace with a changing marketplace, chemicals manufacturers need to take a more targeted approach to customers. An effective CRM approach managed on a systematic basis can generate business insights in real-time and also help companies effectively capitalize on product, process and knowledge assets to meet various customer needs.
CRM for Chemicals provides a consistent approach to the customer that spans sales, marketing and customer service functions. This solution helps chemicals companies improve customer segmentation to more accurately identify different customer needs, values and behaviors, and then turn customer data into actionable insight. “Hot–wired” marketing capabilities, for example, enable chemicals manufacturers to target specific segments, with clear-cut direction on visit frequency and channels.
360-degree customer views
Enabling a 360-degree view of all customer data and interactions, CRM for Chemicals provides for improved sales team and territory planning, well-coordinated account and contact management, and efficient case management and scheduling. The 360-degree view provides analytical, operational and collaborative capabilities that help chemicals manufacturers deliver a high-quality customer experience.
Dynamics CRM for Chemicals has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.