PEI has helped several businesses create a unified approach to their communication strategy using Microsoft Lync 2010.
Lync’s IM function allows you to collaborate with co-workers and other federated contacts with a single click. This eliminates e-mail threads going back and forth and is a more effective method of getting a hold of people quickly for timely matters. Conversation history within Lync enables users to keep track of old IM conversations and retrieve information on the fly.
Presence for Lync Server 2010 is a quick way to see the status of people on your contact list. A user’s presence consists of several pieces of information including: availability, willingness to communicate, location, status and how they can be contacted. The presence states that are incorporated in Lync Server 2010 include: Off Work, Do Not Disturb, Be Right Back, Available, In a Conference and Busy. These states can be manually set, but will automatically sync with Outlook to display when you are in a scheduled meeting or conference call. In addition, when users answer Lync calls their presence will automatically switch to in a call.
To enhance the usability of presence, Lync Server 2010 also has status colors. Gray is for offline contacts, green are available contacts, yellow are away contacts, and red are busy contacts. Getting a hold of people and figuring out if they are in the office is made easy with the Microsoft Lync 2010 presence features.
Lync-IM & Presence has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.