The County of Los Angeles deployed a new time sheet system and expected an unusually high volume of helpdesk calls. CorpInfo was selected to manage the overflow calls and used Microsoft Lync to power the help desk overflow system. CorpInfo’s existing Lync infrastructure was scaled on-the-fly to support the influx of calls: no cabling, no PBX expansions, no hassle. Lync enabled CorpInfo to rapidly respond to the County of Los Angeles’s urgent business demands and deliver high-quality services in a short time frame.
CorpInfo used the existing Microsoft Lync 2010 infrastructure with voice to quickly setup response groups and implemented the necessary call flow mechanisms. All of the back-end technology implementation, along with call flow testing, was done in less than a week and staffed to be ready to handle any service requests. CorpInfo’s swift action to set up the appropriate technology and response groups in time was key to the success of the project. The contact group set up was seamless to the end user and provided the highest call quality available. CorpInfo has a strong managed services practice that was able to quickly ramp-up and train in the processes. In no time the CorpInfo team was ready and handling calls from day one and provided excellent customer support throughout the entire process.
CorpInfo’s contact center solution based on Microsoft Lync was successfully able to manage the overflow calls and power the help desk overflow system. It not only was scalable on demand to accommodate any number of calls and customers, but it also was the highest quality and reliability service in the most cost effective manner.
Lync Powers Helpdesk Overflow Project has not been reviewed by any customers.
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