CorpInfo migrated a large services company’s unified communication infrastructure from Microsoft Office Communications Server to Microsoft Lync. Lync enabled the client to replace its PBX with a reliable VoIP solution that reduced maintenance cost while improving communications and connectivity with colleagues and clients.
The client had implemented Microsoft Office Communications Server 2007 R2 and was utilizing most of the features. They were seeking to upgrade their telephony system and identify new ways to increase customer satisfaction and responsiveness.
Business objectives of the unified communications upgrade:
Upgrade to the latest Microsoft unified communications technology, Microsoft Lync 2010
Integrate audio and video capability into a single solution with better reliability, scalability and manageability
Reduce operating costs of communications technology
Replace the existing PBX and leverage VoIP technology
Empower their consultants and sales representatives with 100% mobility
CorpInfo conducted a seamless migration with absolutely no disruption to the business. Lync 2010 was integrated with the current telephony system during the coexistence phase to provide a single number that reaches both Lync and legacy clients. After the migration the client was provided with a roadmap to phase out their legacy telephony technology. The Lync unified communications solution has high availability and disaster recovery built into it. CorpInfo also helped the client to migrate their helpdesk telephony platform to Lync using response groups.
The Lync 2010 solution provides a single communications platform that is reliable, scalable and manageable. Lync 2010 enables employees to use a single phone number for clients and partners to reach them anytime, anywhere allowing them to be completely mobile. Conferencing costs were completely eliminated. Travel costs were significantly reduced. PBX maintenance costs were eliminated.
Lync Replaces PBX with Reliable VoIP Solution has not been reviewed by any customers.
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