Microsoft Dynamics CRM Online System Administration & Super User Training
Once the systems are configured and the information is prepared, the most important and commonly overlooked segment of any CRM journey is to ensure that the individual user groups that will be leveraging the CRM platform are readily prepared and trained on how to get the most from the investment. Zero2Ten takes a two-tiered approach to training throughout our engagement.
System Administration and Super Users:
Starting in the first week of the engagement, Zero2Ten will immerse your designated super users and systems administrator into our Learning Labs program to begin to get a deep understanding of the capabilities and ease of configuration of the CRM Platform.
We believe strongly in the ability of customers to take on minor personalization tasks moving forward as your business evolves and your tools follow. At the completion of the engagement, Zero2Ten has a special training track for these users to inventory all of the customizations and configuration performed, thus empowering them to ensure the system evolves as your organization does.
End User – Train the Trainer:
As the team approached go-live, Zero2Ten will build an end-user training deck and agenda that can be used to provide training to all of the end user community. Unless otherwise specified in this agreement, Zero2Ten will adopt a Train the Trainer approach for end users which rely on the Client appointing a trainer(s) that will be responsible for ongoing training.
Our approach is to lead the first session of CRM training with a group of no more than 15 users at a time. This training is performed virtually via online meeting technology. The trainers will mirror this session and this session will also be recorded and provided to the Client for future use. Zero2Ten will then mirror the 2nd training session lead by the Client trainer to ensure any questions asked can be addressed.
Microsoft Dynamics CRM Online System Administration & Super User Training has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.