Success Portal for Microsoft Dynamics CRM
Business Need:Customer Service, CRM
Works With:Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM Online
Industry Focus:General - Applicable to All
The Success Portal for Microsoft Dynamics CRM is a free educational resource from xRM. It contains more than 130 Microsoft Dynamics CRM training videos and supplemental resources designed to transform your organization’s employees into expert CRM users.
We have organized the tutorials into classes that cover five topics related to Microsoft Dynamics CRM: “Getting Started,” “Using CRM,” “Configuring CRM,” “Customizing CRM,” and “Beyond CRM – xRM.” We also have a sixth course (“Mobility”) for companies with CWR Mobile CRM. After you have watched a video, a follow-up email will arrive in your inbox summarizing the material covered in the video you just watched.
You can also choose to take one of the many quizzes contained in the Success Portal. Each quiz tests the material covered in one of the videos and gives you a chance to measure what you have learned. Explanations help you learn from any incorrect answers, and you can track your progress through your personal quiz history.
Access to the Success Portal for Microsoft Dynamics CRM is free. Please visit our Success Portal webpage to learn how your organization can gain access.
Our customers have reported to us that the Success Portal has been an excellent tool for…
1. training new Microsoft Dynamics CRM users quickly.
2. training a Microsoft Dynamics CRM expert who can effectively teach other members of an organization.
3. increasing the knowledge level of intermediate users.
4. enabling new system administrators to set up a Microsoft Dynamics CRM deployment effectively.
Success Portal for Microsoft Dynamics CRM has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.