Features

• Service Type:

  Consulting, Professional Service

• Business Need:

  Hosting Services, IT Outsourcing, Help Desk Services

• Works With:

  Microsoft Exchange Server 2010, Windows 7 Professional, Windows Server 2008 R2

• Industry Focus:

  General - Applicable to All

Description

Our helpdesk service solutions deliver the added value of process ownership and continuous process improvement while measuring our value through established Service Level Agreements. The relationship begins as a partnership, working together for our mutual benefit. Relationship management will exist as a foundation for communication to keep the partnership focused on the value being provided.

Direct benefits of engaging PC Mall as your outsourcing partner include:

- Raising the level of service by having qualified resources provided support
- Partnering with an organization that can better manage the available knowledge and utilize it to provide faster resolutions to common problems
- Providing better overall support so that users contact the Service Desk for support instead of relying on more costly informal means
- Decreasing the amount of time required to resolve an issue
- Reducing the total cost of ownership

PC Mall possesses the experience, knowledge, and consultative approach necessary to help your service desk and desk side support initiative succeed. We have a proven track record of helping Fortune 1000 companies and mid-size organizations in all industries to successfully provide expert support. We want you to be our next success.