Features

• Service Type:

  Consulting, Professional Service

• Business Need:

  Network Installation and Monitoring, Computer/PC Installation and Repair, Help Desk Services

• Works With:

  Microsoft Exchange Server 2007, Microsoft Exchange Server 2010, Microsoft Lync 2010, SQL Server 2008 R2, Windows Active Directory (AD)

• Industry Focus:

  General - Applicable to All

Description

Complete Managed Care (CMC) is PEI’s comprehensive, proactive, preventative and preferential monitoring and management systems support. CMC provides you with peace of mind that your infrastructure and networking needs are top of mind. It is designed to save you money and provide protection for your IT investment.

Why Complete Managed Care?

PEI CMC allows your organization to have complete, constant, and ongoing technical expertise at a low cost. Outsourcing your essential IT needs can ensure that your IT staff can focus on critical business functions, initiatives, and business innovations.

We provide three levels of CMC packages. Our Total Care CMC package includes all of the following support coverage:

- Help Desk staff that can assist you on any PEI provided product.
- 24X7 Monitoring and Alerting
- Error and Event Log Monitoring
- Drive Space Monitoring
- Website Monitoring
- Database Size Monitoring
- Message Queue Monitoring
- Service Monitoring
- Network Core Health Monitoring
- Monthly Network Health Reports
- Patch Management
- Service Pack Management
- OS and Firmware Maintenance
- AV/Security Patch Management
- Network/IOS Management
- Priority Service Desk Access
- 24X7 Emergency Support Access
- Annual Assessment and Planning
- Exchange/SQL Server Management
- Discounted Project Engineering
- One Hour/Month Engineering Services
- Quarterly Assessment and Planning