Agile IT

Agile IT

4.5 stars (Rated by 147 customers)

San Diego, California, USA | View Map & Address

Agile IT

System Center Service Manager (SCSM) Consulting

(Rated by 1 customer)

Want to realize every benefit available within Microsoft's System Center Service Manager (SCSM)?

With help from Agile IT's experienced System Center consultants, you can. With speed and ease.

Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. And Agile IT can get you started today.

SCSM makes it incredibly easy to satisfy every user need with one tool. System Center Service Manager 2010 delivers an integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.

Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).

Microsoft System Service Manager is one of the most comprehensive management tools available. It includes core process management packs for incident and problem resolution, change control, and configuration and knowledge management.

Through its configuration management database (CMDB) and process integration, SCSM automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.

Choosing Agile IT to help you implement Service Manager delivers multiple benefits in the following key areas:

- User-centric support. SCSM can improve user productivity and satisfaction while reducing support costs with its Self-Service Portal.
- Improved datacenter management efficiency. With its CMDB and management packs, Service Manager helps reduce downtime and improve the reliability of IT services running within your datacenter.
- Seamless business alignment. Microsoft System Center Service Manager helps organizations align to business goals and adapt to new requirements through asset management, compliance and risk management, and more

The Agile IT Edge

Agile IT specializes in one thing: Microsoft. "No one is better than Agile IT at untangling complicated Microsoft issues," says PriceSmart.

And with help from Agile IT, you can deploy Microsoft System Center Service Manager for far less than were you to go it alone.

Agile IT delivers the right tools, the right training, and the right fit for your technology needs.

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Reviewed by:danHoff Reviewed on:5/9/2011

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