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Synergy-Pro Lansupport Service Desk

by Computer Revolution Africa

App Type:
On-premises Application
Business Need:
Customer Service, CRM, Data Analytics, Reporting, Business Intelligence (BI), Help Desk Services
Works With:
Microsoft .NET Framework, Microsoft ASP.NET, Microsoft COM+, Microsoft SQL Server, Prior Versions, XML
Industry Focus:
General - Applicable to All

Synergy-Pro Lansupport Service Desk has an overall rating of 5 stars from 1 customer.

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Head IT Service Delivery

5.0
Overall Rating 5 stars

Reviewed by:MeshackWasilwa Reviewed on:11/24/2011

Pros: The new features that include instant customer feedback,Service catalogues,Customer being able to unresolve issue iof not satisfied.
Cons: None
Additional Comments: Software and contract management need to be enhanced to capture not only the initial investment but any other associated costs.Also being able to evalutae contract performance online with vendor will be a big plus

Price: 4
Deployment Time: 5
Needs Met: 5
Compatibility: 5
Performance: 5

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