Comm100 Knowledge Base: the Powerful Free Knowledge Base Software
Service Type:Hosting Service
Business Need:Data Management and Migration, Computer/PC Installation and Repair, Web Design and Development
Works With:Microsoft Business Network, Microsoft Windows XP Professional, Web Solutions - Other, Windows 7 Professional, Windows Server 2008 R2
Industry Focus:General - Applicable to All
Comm100 Knowledge Base is the powerful free knowledge base software. It is delivered as a SaaS application and hosted by Comm100. We take care of all the software, server side hardware, network and backup for you. You can have your own brand identify, including your own domain name and branding image.
Comm100 Knowledge Base can help your business:
Reduce in-bound customer support requests
80% customers are asking 20% questions! Most questions were asked before. Comm100 Knowledge Base helps your customers resolve issues by themselves.
Reduce staff training time
Your can use Comm100 Knowledge Base to familiarize your new team members with product detail so they can be up and running more quickly.
Improve customer support quality and efficiency
Get it right at the first time. Giving an accurate and professional answer could be as simple as redirecting your customers to one of the knowledge base articles.
Share documentation and procedures internally
Besides customer service, you can of course use Comm100 Knowledge Base for other internal purposes.
Business knowledge base made easy
Enterprise grade product offered free
Hosted and fully managed by Comm100. We take care of all the software, server side hardware, network and backup for you. No setup or maintenance on your side.
No software to install. You and your visitors only need a web browser.
No matter you are using Windows, Linux, ASP, ASP.NET, PHP, SQL Server, MySQL or any other technologies, you can fully integrate Comm100 Knowledge Base into your web site.
Full control of your own brand identify
You can use your own domain name for your knowledge base.
You can use your own branding image.
Knowledge base page header and footer are fully customizable.
Highly secure and available hosting environment
World-class Bell data center
High-end HP servers to run the application
RAID ADG to protect your data from hard disk failure
Rigorous backup and disaster recovery plan enforced
Powerful yet easy to use
Articles can be categorized by products, areas etc.
Attachments can be added to article
Feedback and comment for article
Featured, most popular and recently viewed articles
Full text search to find information quickly
For more info about Comm100 Knowledge Base, please feel free to contact us. We are look forward to hearing from you!
Comm100 Knowledge Base: the Powerful Free Knowledge Base Software has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.