Consulting Services: Notification Escalation
Service Type:Consulting, Professional Service
Business Need:Server Management and Installation, Help Desk Services, Business Process Management
Works With:Microsoft Exchange Server 2010, Microsoft Systems Management Server, All Versions, Operations Manager, Service Manager, Windows Active Directory (AD)
Industry Focus:General - Applicable to All
Setting up notifications from your disparate systems or through a center Enterprise Management System (ESM) is common within most organizations. For organizations looking for greater maturity, the ability to incorporate notification escalation as well as report on SLA violations, Infront has an offering that addresses these and other needs.
Infront works wiith Derdack's EnterpriseAlert solution to incorporate notification to multiple device types; SMTP, SMS text. And to manage alert escalation based on the notification hierarchy defined for support of a given application or business service.
Consulting Services: Notification Escalation has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.