The clients business revolves around integrating retail credit and sales into a banking, credit and transactional process via mobile technology.
OASIS facilitates and runs this process in its entirety - processing sales from seven disparate sales partners. These sales, once imported, are interrogated, based on business rules, and segregated to be managed by the
appropriate channel partner.
Based on each partner’s unique business system, these records are transformed (based on individual partner constraints and system requirements), updated and sent (securely) to the relevant providers. The providers span
across several banking institutions, retail organizations as well as multiple switching partners. Based upon results of these sales from the different partners, records are then processed and mobile phone accounts activated via the relevant mobile operator.
This entire process is managed via an interactive web user interface. Fine tuning of the processes are managed and updated based upon reports derived from the data warehouse, competitor campaigns and scheduling optimizations
for the different partners.
Approximately 150 call centre agents access the information within OASIS via integration into a custom CRM application. These agents read, update and control any information pertaining to the end customer and his/her
products. This constitutes approximately 27 calls per second through the integration leg of the system.
The addition of a new partner and its attached process requirements are developed quickly due to the nature of the systems architecture. This allows the client to quickly establish new business relationships with companies
wanting to diversify their offerings. The business thus remains extremely agile and competitive in the marketplace.
Sensitive information within the database is securely encrypted and unreadable to any user and/or administrator of the system. The design is such that transaction files that are sent to the different partners cannot
The performance of the solution was a critical deliverable as the different partners/channels have different cut-off times for when these sales/transactions must be delivered. The design of the database was critical
in achieving the above mentioned deliverable. Currently, the system is able to process +- 33 sales per second, 28 financial transactions per second, 333 external registrations per second and 30 airtime activations per second.
The system is constantly monitored through automated processes and within predetermined steps. Alerts are managed using a combination of immediate email and mobile text message notifications.
OASIS - A holistic business solution integrating retail credit providers, external sales channels, cellular service providers and transaction switching partners. has not been reviewed by any customers.
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