When a phone comes in to the repair centre, it is captured by the first team, into the system, and is booked in for repair. Certain fields are captured (IMEI Number, model, make, phone code, fault found, accessories that come with the phone, warranty status, warranty dates, customer, faults reported, and any comments).
The phone then gets sent to stores, where it waits to get allocated to a technician for repair. Once the technician has been allocated the phone, he collects the phone by scanning in the job number on the phone, as well as his barcode. He has now accepted the phone.
The technician now goes through the repair process, whereby he identifies the actual fault, and requests spares for the phone. Once spares have been requested, a picking slip is sent to the stores printer, and the storeman can pick all the spares requested by the technician. The technician accepts these spares through the scanning of the spare and of his barcode, and he goes back to repair the phone using the spares he has just collected. He will also add any comments relevant to the repairing of the phone.
When the technician has completed the repair process, he send the phone to testing. Once testing is complete, the phone is sent to quality control. Here QC will check the phone thoroughly, and can either pass or fail the phone. If the phone failes qc, it is sent back to the technican, whereby he will go through the repair - test - send to QC process again.
If it passes QC, the phone gets sent to the accounts / admin department, where the phone is invoiced.
Multiple phones can be invoiced per customer, and when the invoice is printed on the system, it integrates with the backend accounting software (Pastel, in this case), and invoices are generated and printed via the accounting software automatically. These invoices are then attached to the phones, and the phones are then dispatched.
Once dispatched, a claim fle is generated once a day, and this is sent to the relevant cell phone manufacturer, to claim for repairs done to phones that are in warranty.
Quotes are also automatically generated through the accounting software, and can be accepted or rejected by the customer.
The customer can also view the status of their phone by inserting either their job number or imei number on the website, and they will be shown a full history and status of their phone.
Many reports are also generated: Technician statistics, Administrator Statistics, Spare Forecasting, Spares Usage, Open Jobs, Awaiting Spares, Scrap Rate, QC Operator, Duplicate Spares, Scrap Letters, Sorftware Versions In & Out, Waybills, Technician Productivity, to name but a few.
ROL - Reconnect OnLine. This is a workshop management system for booking in cellphones for repair, and taking them through the process of repair, quality control, invoicing and dispatching. has not been reviewed by any customers.
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