Relate Technologies: Customer Experience Technology

Relate Technologies: Customer Experience Technology

4.5 stars (Rated by 7 customers)

CAPE TOWN, ZAF | View Address

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Phone: +27 (021) 948-4519
Fax: +27 (021) 948-8981

Relate Technologies: Customer Experience Technology has an overall rating of 4.5 stars  from 7 customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

Helpful Service

  • 4.5
  • Overall Rating 4.5 stars

Reviewed by:AlphonseHoge Reviewed on:2012/10/26

Pros
Relate Technologies helped me, at no charge to make sense of a tender submission for a client. They undertook to transfer some valuable information to our company so that we increased the possibility of securing this work. They were helpful, attentive and responsive. The presentation was a success, and I am confident that we will be awarded this project.
Cons
N/A
  • Pricing 4
  • Responsiveness 4.5
  • Customer Service 4.5
  • Product Quality 4.5
  • Level of Expertise 4.5

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Support from Relate Technologies

  • 5.0
  • Overall Rating 5 stars

Reviewed by:LionelVice Reviewed on:2012/10/05

Pros
We have made a great choice in partnering with Relate Technologies on our project and want to express our sincere gratitude for the extra mile that they and their team went to deliver the capability that was promised in the initial presentations of their system. - Lionel Vice, COO, Sanlam Structured Solutions.
Cons
none
  • Pricing 5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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Exceptional Service, professional team

  • 5.0
  • Overall Rating 5 stars

Reviewed by:TraceyGordon Reviewed on:2011/10/07

Pros
It is a pleasure working with such a professional team. Our needs are understood, well translated and they go the extra mile – exceptional customer service! Tracey Gordon, Client Services Director Business Presentation Group
Cons
N / A
Additional Comments
Microsoft CRM is our company’s primary communication platform. It has provided us with valuable opportunities to cross-sell and up-sell our signature suite of business communication skills programmes. Having a customized business solution enables our people to manage and look after our client accounts and new leads, ensuring a seamless stream of communication both pre and post programme. Based on our need for scalability, user friendliness and flexibility this has proven to be the perfect solution for us. Tracey Gordon, Client Services Director Business Presentation Group
  • Pricing 5
  • Responsiveness 5
  • Customer Service 5
  • Product Quality 5
  • Level of Expertise 5

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Relate Technologies

  • 4.0
  • Overall Rating 4 stars

Reviewed by:gaylef11 Reviewed on:2011/01/26

Pros
They add value, give great service and make sure they understand the expected outcomes. They are proactive, come up with good solutions that work and make meaningful contributions wherever they can.
Cons
Nothing
Additional Comments
Great people, great solutions, great service!
  • Pricing 4
  • Responsiveness 4.5
  • Customer Service 4.5
  • Product Quality 4
  • Level of Expertise 4

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Relate Technologies

  • 4.0
  • Overall Rating 4 stars

Reviewed by:Mortimer070 Reviewed on:2011/01/26

Pros
Excellent product plus good understanding of business requirements - Client service was out of the top draw!
Cons
Nothing that comes to mind.
Additional Comments
It has been a pleasure to work with Relate Technologies.
  • Pricing 4
  • Responsiveness 4
  • Customer Service 4.5
  • Product Quality 4.5
  • Level of Expertise 4

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Good product, good service

  • 3.5
  • Overall Rating 3.5 stars

Reviewed by:GregoryS0 Reviewed on:2011/01/20

Pros
Professional, reliable, flexible (within reason)
Cons
Nothing yet
  • Pricing 2
  • Responsiveness 3
  • Customer Service 4
  • Product Quality 4
  • Level of Expertise 4

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Relate technologies

  • 4.0
  • Overall Rating 4 stars

Reviewed by:goodies502 Reviewed on:2011/01/19

Pros
Relate are a company that listens to you and create product that work for you
Cons
cannot thing of something now
  • Pricing 3
  • Responsiveness 4
  • Customer Service 4
  • Product Quality 5
  • Level of Expertise 4.5

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The views and opinions submitted and expressed here are not those of Microsoft.