Integrated Service Delivery
Service Type:Consulting, Professional Service, Hosting Service, Web Design
Business Need:Customer Service, CRM, Network Installation and Monitoring
Works With:Microsoft Dynamics CRM 4.0, Microsoft Office InfoPath 2007, Microsoft Office SharePoint Server 2007, Web Solutions - Other, Web Solutions - Web Site Design... (more)
Industry Focus:Government, Nonprofit
Our solution is based on the complete Microsoft stack and can be implemented in stages to minimise project risk and ensure that we are aligned to changing customer environments.
Part of our solution is based on using Microsoft SharePoint Server for the Website implementation, Intranet implementation and Extranet (Customer and Service Provider portals). Microsft Dynamics CRM 4.0 has been used as the platform or engine that drives all
business processes from intake through to application. Besides managing of external requests, Dynamics CRM has also been utilised to manage the internal staff and help desk requirements. Windows Workflow foundation has been used extensively to ensure that
requests are routed and managed accordingly. SQL Server is currently used as the backend storage and reports are rendered using Reporting Services. Microsoft BizTalk server is used to tie and integrate the technologies with existing legacy and ERP systems
to ensure that an Enterprise Integration Architecture conforms to best SOA practice.
Collectively our solution allows you to automated business process management, together with a unique document management system which enables staff members within your organisation to be more productive through the use of the intranet and CRM platform as a
Integrated Service Delivery has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.