Providing Enterprise Class IT Services to SME’s with the SATAware™ Managed Services Platform
Service Type:Consulting, Professional Service
Business Need:Network and Wireless Security, Updates, Spam Filters, Network Installation and Monitoring
Works With:Session Virtualization - Remote Desktop Session Host, Virtualization Server - Hyper-V + SCVMM, Windows Server 2008 R2
Industry Focus:General - Applicable to All
Space Age Technologies specialises in the field of IT Solutions planning, platform design, implementation and support - for the small and medium business market. We are the Trusted Advisor, and often the IT Department, for our small clients, and an integral
part of the IT process in most mid market clients. Across both market segments, our SATAware™ Managed Services Platform provides a fixed cost, 24x7 Peace of Mind solution, that allows our clients to focus more on their business and less on their IT. Benefits
of our SATAware™ Managed Services include:
- Remote, real-time detection of system events on our clients’ servers
- Proactive repair of detected issues before they can become problems
- Reduced risk of unscheduled downtime
- All support required to keep the system up and running
- All operational tasks, including patch management
- Access to our manned 24x7 helpdesk
- 3 tiers of technical support, with a broad exposure and many years of experience
- Fixed costs
A huge advantage of the SATAware™ platform lies in its ability to ensure that our technicians, or our clients' technicians, are able to be more proactive in resolving problems and thus spend less time fighting fires. Unlike competing products, SATAware™
is unique in that it incorporates the very vital human interface : false and trivial alerts generated late at night are retained by our Service Desk to prevent unnecessary after hours calls to service technicians. There are many instances where we have, through
SATAware™ real time monitoring, detected and then repaired major server problems before our client has even been aware of the problem.
Providing Enterprise Class IT Services to SME’s with the SATAware™ Managed Services Platform has not been reviewed by any customers.
The views and opinions submitted and expressed here are not those of Microsoft.