eSavvy Pty Ltd

High Volume Case Management

by eSavvy Pty Ltd

The eSavvy High Volume Case Manager for Microsoft Dynamics CRM has been developed to help companies who are finding it difficult to manage their high volume of cases they need to deal with.
The key benefit of High Volume Case Manager is a rapid decrease of a response time to customers inquiries. That allows the customer service staff to focus on resolving customer issues very quickly.

This solution has been stress tested on sites where +1,000 new cases have been created per day.

Additional Features:
- "One Click" Assign & Release Cases to your Staff
- Sort & Group similar Cases
- Quickly edit Cases

The High Volume Case Manager was developed for Dynamics CRM 2011 Online and On Premise and makes no changes to your existing entities. It's very easy to install the solution. In just around 15 minutes you can have it deployed in your call centre.

If you have any specific requirements then we can customise the solution to use your own custom entities and fields.

Click DEMO in the top left hand corner of the page to see a demonstration on how easy it is to install. Or contact us at solutions@esavvy.com.au to organise a free 30 day trial.

High Volume Case Management has not been reviewed by any customers.

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The views and opinions submitted and expressed here are not those of Microsoft.

Version

v1.0.0.0

Release Date

1/02/2012