Reselling and Implementing SCCM Expert - Self Service, Software Request Fulfillment

Application Description

 Business Benefits

• Reduce license spend

 o Application leasing – End-users lease applications which are reclaimed on lease expiry

 o License reclamation – Administrators launch email campaigns to reclaim and recycle unused licenses

• Reduce operational cost – Process automation reduces IT and help desk costs

• Simplify audit process, ensure compliance – Business users approve requests. License purchase history and usage reports aid decision making

• Quick ROI – 3-6 month quantifiable returns



IT Benefits

• Administrators can focus on critical issues while ensuring faster software delivery

• Flexibility on what applications to publish and the type of approval workflow to use

• Provide both business and purchasing real-time status on license metrics



Employee Benefits

• Simple interface ensures quick adoption

• Increased productivity as software is delivered in under 10 minutes



Key Features



Simple and User Friendly

• Web based interface – Users can request software with a few clicks. No learning curve

• Catalog search – Quick access through title and descriptio based search

• Status visibility – Real-time visibility on status of the request and of installation progress



Holistic and Flexible

• Complete process visibility – Request, business case, approval, inventory management, purchasing, reporting and compliance

• Deep ConfigMgr and AD integration – Automated and transparent request to delivery process

• Provisioning support – Handle process for software, hardware, OSD and virtual applications

• Multi-language support – 10 languages out of the box. Easily extendable





Request Management

• Built-in templates – Quickly add software and other assets to catalog

• Software can be requested by:

 o End-users for themselves

 o Managers for their direct reports

 o Help desk for employees. Deploy to a computer or a collection

• Hardware verification – Verify application hardware requirements through ConfigMgr and take action

• Delivery scheduling – Choose instant deployment or scheduled deployment. Wake-on-LAN enables deployment outside of business hours

• Question templates – Gather information as to why end-users need software



Approval Workflow

• Choose who requires approval on a per application basis using the following filters:

 o Group and OU

 o AD properties

 o Collection

• Approvers can be static or dynamic (Based on AD property values (OU, Office, Department, etc.))

• Approval types

 o Linear – One or multiple approvers. Each must approve

 o Pool – Anyone in a group can approve

 o Hybrid – Anyone in a group can approve. One person at each required level has to approve

• Deputy and default approver flexibility

• Business case – Approvers can review the business case, license availability and cost for each request

• Approvers can suggest alternate software

• Request and approve anything – Software, hardware, security groups, and peripherals



Purchase Management and Inventory Management

• Inventory status – Track software and computers, apply thresholds and get alerts

• Purchase records – Import purchase data from excel and map data to SCCM inventory

• Visual status – Show users license count, price and availability metrics





Application Lease and License Reclamation

• Leasing – Users can lease applications. Flexibility to extend lease. Auto reclamation on lease expiry

• Reclamation – Use SCCM software metering data to reclaim and recycle unused licenses

• Reclamation E-mail campaigns – Launch campaigns allowing users to opt-in / out of reclamation



Transparency and Real-Time Information

• Reporting

 o Inbuilt reports – User, request, inventory and purchase 

 o Extensible – Easily add custom reports

• Actions – Custom script based actions at each stage of the request to delivery cycle

• Notifications – Customize emails per application

• Delivery Status – Live SCCM delivery status

• Reviews – Community based application reviews